Medical Receptionist

I-MED Radiology Network; North Sydney Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

Flexible work options

Career advancement opportunities

Employee assistance program

Parental leave

Discounted health insurance

Job summary

I-MED Radiology Network is seeking an experienced Medical Receptionist for their clinic in NSW. This full-time, permanent role offers Monday to Friday shifts from 7:30 am to 5:30 pm, reporting to the Area Office Supervisor and supporting high-level reception and administrative duties.

We value teamwork, professional service, and career progression within I-MED’s expanding network. Competitive remuneration and benefits are provided, including an employee assistance program and health insurance

Qualifications

• Previous medical receptionist and call centre experience is highly desirable.
• Ability to manage high volume inbound calls.
• Demonstrated initiative and willingness to learn.
• Excellent interpersonal and communication skills.
• Ability to work autonomously and in a team environment.

Responsibilities

• Drive the delivery of high quality reception and contact centre services.
• Manage appointments to maximise customer service and clinic efficiency.
• Provide excellent customer service and patient care.
• Develop and maintain strong relationships with patients, referrers, staff and managers.

Skills

Customer service

Call centre experience

Interpersonal skills

Team player

Organizational skills

Job description

Job Description

At I-MED we believe in working as a team and delivering high quality healthcare to every patient, every time.

Our clinic in XXX is currently seeking an experienced Medical Receptionist to join the team. The role is a full-time, permanent position working Monday to Friday with 7.6 hour shifts between the core hours of 7:30 am and 5:30 pm. Reporting to the Area Office Supervisor, you will be responsible for providing high-level reception duties and administrative services whilst ensuring the delivery of professional, caring and friendly services to patients, referrers and other customers.

Working For I-MED Offers You

• A collaborative and professional working environment
• Competitive remuneration package with flexible work options
• Opportunities for career advancement with I-MED’s continued growth and expansion
• Commitment to your health and well-being, including access to an employee assistance program
• A range of employee benefits, such as paid parental leave and discounted health insurance
• An innovative, respectful and welcoming clinic environment united in the pursuit of excellence

Key Accountabilities Include

• Driving the delivery of high quality reception and contact centre services
• Managing appointments to maximise customer service and clinic efficiency
• Providing excellent customer service and patient care
• Developing and maintaining strong working relationships with patients, referrers, staff and managers

Key Selection Criteria

• Previous medical receptionist and call centre experience (highly desirable)
• Ability to manage high volume, inbound calls
• Demonstrated initiative and willingness to learn
• Excellent interpersonal and communication skills
• Ability to work autonomously and in a team environment

About Us

With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care. Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.