Medical Receptionist

Lilydale Medical Clinic; Melbourne; Presencial; AUD 34.000 - 44.000; A tiempo parcial

Descripción de la vacante

Lilydale Medical Clinic is seeking a friendly, professional Part-Time Receptionist to join our supportive team. This role involves a combination of day and evening shifts, as well as rotating weekends, with a total of 4 days a week.

You will be the first point of contact for our patients and play a key role in ensuring the smooth running of the clinic, handling appointments, data entry, billing, and general admin while delivering exceptional service and maintaining clinic standards.

Formación

• Experience using Best Practice software.
• Excellent communication skills.
• Professional presentation and demeanor.
• Ability to work autonomously and as part of a team.
• Fluency in English.
• Positive attitude, attention to detail and strong work ethic.
• Commitment to following procedures and clinic standards.

Responsabilidades

• Welcoming patients and visitors in a warm and efficient manner.
• Providing exceptional customer service at all times.
• Scheduling and managing patient appointments.
• Collecting, updating, and entering patient details accurately.
• Answering phone calls and responding to enquiries.
• Processing patient billing and payments.
• Performing general administrative duties.
• Assisting practitioners as required.

Conocimientos

Communication skills

Teamwork

Autonomy

English fluency

Multitasking

Herramientas

Best Practice

Descripción del empleo

Receptionist – Lilydale Medical Clinic NO OVERSEAS APPLICANTS

Lilydale Medical Clinic is seeking a friendly, professional, and well-organised Part-Time Receptionist to join our supportive team. This role involves a combination of day and evening shifts, as well as rotating weekends ,with a total of 4 days a week, offering variety and flexibility

About the Role

You will be the first point of contact for our patients and play a key role in ensuring the smooth running of the clinic. Responsibilities include:

• Welcoming patients and visitors in a warm and efficient manner

• Providing exceptional customer service at all times

• Scheduling and managing patient appointments

• Collecting, updating, and entering patient details accurately

• Answering phone calls and responding to enquiries

• Processing patient billing and payments

• Performing general administrative duties

• Assisting practitioners as required

This role requires the ability to work independently at times, use initiative, and manage competing priorities in a busy environment.

About You

Our ideal candidate will have:

• Experience using Best Practice software (preferred but not essential)

• Excellent communication skills with a friendly, approachable manner

• Professional presentation and demeanour

• Strong ability to work autonomously and as part of a team

• Confidence working under pressure and managing multiple tasks Strong communication and customer service skills

• The ability to multi-task, prioritise, and stay organised in a busy environment

• Confidence working both independently and as part of a team

• Fluency in English, with excellent written and verbal communication

• A positive attitude, attention to detail, and a strong work ethic

• A commitment to following procedures and meeting clinic standards

If you are enthusiastic, reliable, and committed to providing high-quality patient service, we would love to hear from you.

Employer questions

Your application will include the following questions:

• Which of the following medical practice management software do you have experience with?

• Do you have customer service experience?

• Essential customer service experience is required for this position.

• How many years' experience do you have as a receptionist?

• A minimum of 1-2 years receptionist experience is required for this role.

• Which of the following First Aid accreditations do you currently hold?

• First Aid qualifications must be obtained within the probationary period.