Medical Receptionist

Greater Sydney ENT; City of Parramatta; On-site; AUD 34,000 - 52,000; Full time

Job summary

Greater Sydney ENT is seeking medical receptionists to join our Parramatta and Castle Hill clinics. The role is 4-5 days a week with potential to advance to senior roles. Xestro software training will be provided, prior medical receptionist experience is preferred.

You will manage front-d desk duties, bookings, and billing for Medicare/DVA/Work Cover, while liaising with doctors, hospitals and health funds. Australian citizenship or permanent residency is required for a 12-month commitment.

Qualifications

• Minimum 6 months medical receptionist experience.
• Experience in a surgical clinic is preferable.
• Professional and polished face-to-face and phone manner.

Responsibilities

• Welcoming patients and answering calls/emails; booking appointments.
• Processing payments for Medicare/DVA/Work Cover; managing patient accounts.
• Ensuring paperwork is complete before surgery; liaising with specialists, hospitals and health funds.
• Preparing clinical equipment and sterilising instruments for consults.
• Typing, dictation and accurate documentation; adhering to confidentiality.

Skills

Medical receptionist

Teamwork

Excellent communication

Multitasking

IT skills

Tools

Xestro

Job description

Greater Sydney ENT is an Ear Nose Throat surgical clinic. We have 2 locations - Parramatta and Castle Hill. We are currently seeking medical receptionists to work 4-5 days a week. This is an exciting opportunity for personal and professional growth and development in a new clinic with prospects of transitioning into permanent senior roles. Medical software training (Xestro) will be provided, but previous medical (and ideally surgical) receptionist experience is required.

Due to the dynamic nature of this role and the depth of training required, we request candidates commit to a minimum of 12 months and do not have any visa restrictions that limit their capacity to do so. You will be provided with above award rate remuneration. The hourly rate will be based upon your prior experience. For ease of transport to work, the clinic is located a few minutes' walk from the Parramatta light rail and existing Parramatta train station. Parking can also be provided if required. Castle Hill metro is also a short walking distance to the Castle Hill office.

Candidates must hold Australian citizenship or permanent residency to meet the 12-month commitment requirement.

Your key duties will include, but not are limited to:

• · All aspects of medical reception work (e.g. welcoming patients, answering phone calls, emails and making patient bookings, scanning and importing documents, processing payments for Medicare/DVA/Work Cover, managing patient accounts)
• · Informing patients of any fees associated with their visit and operate all aspects of billing).
• · Ensuring the patients, hospitals and doctors have the appropriate paperwork before surgery
• · Preparing clinical equipment and consumables for consulting sessions
• · Sterilisation of instruments
• · Liaising with specialists, hospitals and health funds.
• · Typing, dictation and word processing with a high level of accuracy.
• · Ensuring the patients, hospitals and doctors have the appropriate paperwork before surgery.
• · Flexible to assist with a variety of tasks as needed.
• · Follow policies and procedures in the Practice Manual.
• · Attend meetings and commitment to continuing education.
• · Attend to accreditation requirements.

Skills required:

• · Ability to work as part of a team and the flexibility to work independently for some shifts, once fully trained.
• · Previous experience as a medical secretary/receptionist is essential with experience in a surgical clinic preferable.
• · Minimum of 6 months medical receptionist experience is required.
• · Have a professional and polished face to face and phone manner.
• · Excellent verbal, written and interpersonal communication skills.
• · Articulate and warm customer service with the ability to use empathy appropriately and to calm upset patients.
• · High level of attention to detail.
• · A sound understanding of the importance of client confidentiality.
• · Ability to prioritize workloads, excellent time management and multi-tasking skills and work under pressure in a fast-paced environment.
• · Strong IT skills and capacity to learn new multi-faceted IT systems

Appointment requirements:

• · A current Working with Children Check and First Aid Certificate (or ability to and willingness to obtain one if requested)
• · Undertake a pre-employment interview
• · Provide appropriate references for contact as requested by the practice
• · Participate in an orientation or induction program