Medical Receptionist

ENT Clinics; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Team-building events

Annual end-of-year function

Staff recognition programs

Job summary

ENT Clinics on the Gold Coast in Australia is seeking a warm, professional Medical Receptionist to join a busy ENT practice. The role is available full-time or part-time and focuses on patient care, clear communication, and keeping the clinic running smoothly.

You will welcome patients, manage inquiries, coordinate appointments, and support billing and records while maintaining a confidential, efficient front-d desk environment.

Qualifications

• Previous medical reception or healthcare administration experience preferred.
• Strong communication, organisation and attention to detail.
• Experience with practice software and Microsoft Office.
• Billing, receipting, Medicare, DVA or private billing experience would be advantageous.
• Genie practice management software experience would be beneficial.

Responsibilities

• Welcome patients and manage phone, email and in-person enquiries.
• Coordinate appointments, patient check-in/check-out and daily reception flow.
• Process billing, payments, receipts and patient account information accurately.
• Maintain patient records, correspondence, scanning and filing in line with privacy requirements.
• Support a clean, safe and well-organised reception environment.
• Work collaboratively with doctors, management and the wider team.

Skills

Medical reception

Healthcare administration

Customer service

Billing & Medicare

Job description

We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.

We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice (full time or part time). This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.

Key Responsibilities

• Welcome patients and manage phone, email and in-person enquiries.
• Coordinate appointments, patient check-in/check-out and daily reception flow.
• Process billing, payments, receipts and patient account information accurately.
• Maintain patient records, correspondence, scanning and filing in line with privacy requirements.
• Support a clean, safe and well-organised reception environment.
• Work collaboratively with doctors, management and the wider team.

About You

You will be patient-focused, reliable and calm under pressure, with strong attention to detail and a professional approach to confidentiality.

Skills and Experience

• Previous medical reception, healthcare administration or customer service experience preferred.
• Strong communication, organisation and attention to detail.
• Confidence using computer systems, practice software and Microsoft Office.
• Ability to prioritise tasks and remain calm in a busy environment.
• Billing, receipting, Medicare, DVA or private billing experience would be advantageous.
• Previous experience with Genie practice management software would be beneficial.

What We Offer

We offer a supportive and friendly workplace where staff feel valued and encouraged. You will work with approachable doctors and a collaborative team that takes pride in providing excellent patient care. We also enjoy team-building events, an annual end-of-year function and recognising staff who show initiative, contribute positively and exceed expectations.