Specialist Orthopaedic Surgeon Receptionist

Spine Ortho Clinic; Mornington; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Brand new facilities

Job summary

Spine Ortho Clinic in Mornington is seeking a Specialist Orthopaedic Surgeon Receptionist to join our busy specialist practice. You will be the first point of contact, handling appointments, theatre bookings, and health fund billing with accuracy and empathy.

The role is part-time, four days a week, with morning hours and travel to St Kilda occasionally. Main consulting location in Mornington; travel required fortnightly to St Kilda.

Qualifications

• At least one year's experience in a similar receptionist role.
• Experience with Gentu is preferred.
• Strong computer skills and knowledge of Microsoft Office.

Responsibilities

• Greet and welcome patients, creating a calm and reassuring environment.
• Manage appointment scheduling and day-to-day reception duties.
• Coordinate theatre/surgery bookings with hospitals and admissions staff.
• Process health fund billing, Medicare claims, and related admin tasks.
• Liaise with patients, GPs, hospitals and health funds.
• Maintain accurate patient records and correspondence.
• Support surgeon and team with general administrative duties.
• Liaise with TAC, Workcover and solicitors for patients with active claims.

Job description

Specialist Orthopaedic Surgeon Receptionist

As the first point of contact for patients, you will play a vital role in the smooth running of the practice — managing appointments, coordinating theatre bookings, and handling billing with accuracy and care. Main consulting location in Mornington and travel required once a fortnight to St Kilda consulting suites.

We are looking for a part-time receptionist 4 days a week (Mon, Tues, Wed & Fri).

Hours: Mon, Tues, Wed 8:30-4:30 Fri 8:30-3:30pm

Key responsibilities

Greet and welcome patients warmly, creating a calm and reassuring environment

Manage appointment scheduling and day-to-day reception duties

Coordinate theatre/surgery bookings with hospitals and admissions staff

Process health fund billing, Medicare claims, and related administrative tasks

Liaise with patients, GPs, hospitals, and health funds

Maintain accurate patient records and correspondence

Support the surgeon and broader team with general administrative duties

Liaising with TAC, Workcover and solicitors for patients with active claims

About you

At least one years' experience in a similar role

Proficiency with Gentu practice management software (preferred)

Excellent computer skills and knowledge of Microsoft office

Excellent work ethic and reliability

Strong communication skills and a professional phone manner

Highly organised with strong attention to detail

Able to work independently and confidently as part of a small team

Discreet, reliable, and empathetic when dealing with patients

Ability to multi-task and prioritise

A supportive and collegial team environment

Stable, ongoing role within a well-established specialist practice with opportunities to grow

Brand new facilities

Competitive remuneration based on experience