Medical Receptionist

Specialist Medical Services Group; Canterbury-Bankstown; On-site; AUD 47,000 - 65,000; Part time

Benefits offered by this job

Award-rate pay

Training provided

Predictable rosters

Evenings and Sundays off

Uniform provided

Supportive team

Job summary

Specialist Medical Services Group – Earlwood NSW is seeking friendly Patient Support Officers to welcome patients, manage bookings and front-desk duties across three Sydney centres. We offer casual shifts with a minimum of 3 hours, training and a welcoming team in a busy clinical environment.

Pay starts at $33.71 per hour on weekdays and $47.20 per hour on Saturdays, plus 12% super, with rosters posted two weeks ahead. Sundays are not worked.

Qualifications

• Customer service experience in retail, hospitality, call centres or healthcare.
• Clear, calm communication on the phone and at the desk.
• Accuracy when checking names, dates of birth and Medicare numbers.
• Ability to juggle a ringing phone, a patient at the desk and a queue without losing track.
• Discretion and confidentiality of patient information.

Responsibilities

• Greet patients, check them in and keep the waiting room moving.
• Answer the phones and book appointments in Best Practice, matching each patient to the right practitioner, appointment type and length.
• Process bulk-billed, Medicare and private payments, and issue receipts.
• Recognise emergencies and get at patient to a nurse straight away.
• Handle calls and correspondence from hospitals, pathology, pharmacies and referring doctors.
• Scan and file results and letters, keep patient records up to date.
• Open and close the centre, restock supplies, and keep reception areas clean and welcoming.

Skills

Customer service

Communication

Attention to detail

Multitasking

Discretion

Work rights Australia

Tools

Best Practice

Job description

Specialist Medical Services Group – Earlwood NSW

People rarely walk into a medical centre on a good day. The first person they deal with sets the tone for the whole visit. We're hiring people who are good at being that person.

At a glance

- Pay: $33.71 per hour + 12% super. Saturdays $47.20 per hour.

- Type: Casual, minimum 3-hour shifts, roster posted 2 weeks ahead

- Where: Earlwood, Sans Souci and Bangor

- Hours: Weekdays 8:30am to 6:30pm, Saturdays at Earlwood until 3:30pm. No Sundays.

- Experience: Customer service needed. Medical reception is a bonus. We train you on the rest.

About us

Specialist Medical Services Group (SMSG) runs three general practices in Inner West & St George/Sutherland Sydney: Earlwood Medical Centre, Sans Souci Doctors and Bangor Medical Centre. The group also includes Excelsia Specialists Centre, Aurora Women & Babies Health, Clarion Skin Cancer Clinic and Kids' Dr. SMSG has previously been certified as a Great Place to Work.

Patient Support Officers run our front desks. It's a busy, varied role, and when it's done well every patient notices.

The job

• Greet patients, check them in and keep the waiting room moving, including letting people know when a GP is running behind.

• Answer the phones and book appointments in Best Practice, matching each patient to the right practitioner, appointment type and length.

• Process bulk-billed, Medicare and private payments, and issue receipts.

• Recognise the patient who can't wait (chest pain, trouble breathing, heavy bleeding) and get them to a nurse straight away.

• Handle calls and correspondence from hospitals, pathology, pharmacies and referring doctors.

• Scan and file results and letters, and keep patient records accurate and up to date.

• Open and close the centre, restock supplies, and keep reception and the waiting room clean and welcoming.

What you get

• Award rate to start, experience considered. Pay starts at $33.71 per hour on weekdays and $47.20 per hour on Saturdays (Health Professionals and Support Services Award, Level 1, including the 25% casual loading), plus 12% super, paid fortnightly. We take relevant experience into account when assessing applications.

• Real training. Your first shift is spent with a buddy: Best Practice training, a guided walkthrough of bookings, billing and phones, then supervised time at the desk. Weeks one and two cover recalls, referrals, inbox management and end-of-day procedures. You won't be left alone at the desk, or asked to bill unsupervised, until you've been trained.

• Predictable rosters. The roster is posted at least two weeks ahead, with seven days' notice of changes. Shifts are a minimum of 3 hours.

• Evenings and Sundays free. Our centres close at 6:30pm-7:00pm on weekdays and are closed on Sundays.

• Uniform top supplied.

• Backup when patients cross the line. Our policy is clear: we don't tolerate abuse. You can tell a patient their behaviour isn't acceptable, and senior staff will back you up.

What you need

• Customer service experience. Retail, hospitality, call centres and healthcare all count.

• Clear, calm communication on the phone and at the desk.

• Accuracy. You check names, dates of birth and Medicare numbers twice.

• The ability to juggle a ringing phone, a patient at the desk and a queue without losing track.

• Discretion. Patient information stays confidential.

• The right to work in Australia, plus a National Police Check and a Working with Children Check, or the willingness to get them.

Nice to have

• Medical reception experience, especially Best Practice and Medicare billing

• A language other than English

• Availability across all three centres, and on Saturdays at Earlwood

• A driver's licence or car. If you don't drive, public transport is fine as long as you can get to the centres.

Don't tick every box?

Apply anyway if you have the customer service experience and the right attitude. We can teach you the software and the billing.