Medical Receptionist

Yeronga Medical Centre; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Job summary

Yeronga Medical Centre is seeking a friendly and motivated medical receptionist to join our busy general practice reception team in a part-time or full-time role (Mon-Fri) in Brisbane, Australia.

Ideal candidates will have prior reception experience and familiarity with Pracsoft and Medical Director software (or similar), with a patient-centred approach, high reliability, and strong attention to detail. Training can be provided as needed.

Qualifications

• Previous customer service or reception experience
• Proficiency with Pracsoft and Medical Director software (or similar)
• Demonstrated ability to work both autonomously and within a team
• Flexible availability to cover shifts and support colleagues as required
• Advanced computer literacy
• A patient-centred approach to work
• High reliability
• Strong attention to detail

Responsibilities

• Liaising with patients during check-in and check-out
• Scheduling patient appointments, including recalls and cancellations
• Managing incoming and outgoing telephone calls
• Processing patient payments and submitting third-party claims
• Managing incoming and outgoing mail
• Maintain the appearance and cleanliness of the surgery, including consultation rooms
• Respond to patient enquiries and relay important messages to doctors

Skills

Customer service experience

Reception experience

Pracsoft proficiency

Medical Director proficiency

Autonomous and team-oriented

Flexible availability

Advanced computer literacy

Patient-centred approach

High reliability

Attention to detail

Tools

Pracsoft

Medical Director

Job description

Yeronga Medical Centre is looking for a friendly and motivated individual to join our busy general practice reception team in a part-time of full-time position (Monday to Friday).

Previous experience as a medical receptionist and a familiarity with Medical Director is preferred; however training can be provided for the right candidate.Acommitted and patient-focused attitude, along with a strong willingness to learn and improve, isessential in this role.

Liaising with patients during check-in and check-out

Scheduling patient appointments, including recalls and cancellations

Managing incoming and outgoing telephone calls

Processing patient payments and submitting third-party claims

Managing incoming and outgoing mail

Maintain the appearance and cleanliness of the surgery, including consultation rooms

Respond to patient enquiries and relay important messages to doctors

Ideal applicants will have:

Previous customer service or reception experience

Proficiency with Pracsoft and Medical Director software (or similar)

Demonstrated ability to work both autonomously and within a team

Flexible availability to cover shifts and support colleagues as required

Advanced computer literacy

A patient-centred approach to work

High reliability

Strong attention to detail