Medical Receptionist

Grace Family Practice and Skin Care; Bargara; On-site; AUD 42,000 - 52,000; Full time

Job summary

Grace Family Practice and Skin Care in Bargara, QLD, is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will manage appointments, handle inquiries, and maintain accurate records while supporting our medical team to ensure smooth daily operations.

The role requires excellent communication, organisational skills, and discretion with sensitive information. Prior reception or customer service experience in a medical setting is preferred, along with

Qualifications

• Previous experience as a receptionist or in a customer service role, preferably in a medical setting.
• Excellent interpersonal and communication skills with a friendly and professional demeanor.
• Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
• Proficiency with office software and medical scheduling systems.
• High attention to detail and accuracy in data entry and record keeping.
• Ability to handle sensitive information confidentially and with discretion.
• Flexibility to work varying shifts as needed within office hours.

Responsibilities

• Greet patients warmly and check them in for their appointments.
• Answer phone calls promptly and professionally, addressing patient enquiries and scheduling appointments.
• Maintain and update patient records accurately in the medical database.
• Verify patient insurance information and assist with billing procedures.
• Coordinate with medical staff to manage appointment scheduling and patient flow efficiently.
• Handle administrative tasks such as scanning documents, filing, and managing correspondence.
• Ensure the practice is clean, organised, and welcoming at all times.

Skills

Customer service

Communication

Multitasking

Data entry

Scheduling

Tools

Medical scheduling system

Job description

Grace Family Practice and Skin Care – Bargara QLD

We are excited to welcome a friendly and organised Medical Receptionist to our thriving medical practice. In this vital role, you will be the first point of contact for our patients, providing a warm and professional environment from the moment they walk through our doors or call our office. Your exceptional communication skills and compassionate demeanor will help ensure that every patient feels valued and cared for. This role is perfect for someone who enjoys multitasking and thrives in a dynamic healthcare setting. You will be responsible for managing appointments, handling patient enquiries, and maintaining accurate records while working closely with our medical team to facilitate seamless operations.

Key responsibilities

Greet patients warmly and check them in for their appointments.

Answer phone calls promptly and professionally, addressing patient enquiries and scheduling appointments.

Maintain and update patient records accurately in the medical database.

Verify patient insurance information and assist with billing procedures.

Coordinate with medical staff to manage appointment scheduling and patient flow efficiently.

Handle administrative tasks such as scanning documents, filing, and managing correspondence.

Ensure the practice is clean, organised, and welcoming at all times.

About you

Previous experience as a receptionist or in a customer service role, preferably in a medical setting.

Excellent interpersonal and communication skills with a friendly and professional demeanor.

Strong organisational skills and the ability to multitask effectively in a fast-paced environment.

Proficiency with office software and medical scheduling systems.

High attention to detail and accuracy in data entry and record keeping.

Ability to handle sensitive information confidentially and with discretion.

Flexibility to work varying shifts as needed within office hours.