Medical Device Technical Support Technician

Natus Sensory Inc.; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Natus Sensory Inc. in Sydney is seeking a hands-on Service Technician who blends software support, hardware troubleshooting and practical medical device servicing for audiology and newborn hearing screening equipment.

You will provide first-line technical support to customers and internal teams, diagnose issues, guide customers through troubleshooting steps, and assist with inspection, servicing and calibration of devices, ensuring reliable performance.

Qualifications

• Strong technical aptitude and genuine interest in troubleshooting technology.
• Good working knowledge of Windows-based computer environments.
• Understanding of how software, operating systems, drivers, hardware and connected devices interact.
• Strong logical troubleshooting and problem-solving skills.
• Ability to explain technical concepts to non-technical customers.
• Strong customer-service orientation.
• Ability to manage multiple technical requests and priorities.
• Willingness to learn medical-device servicing, repair and calibration.

Responsibilities

• Provide first-line technical and product support to customers and internal teams via telephone, email and remote-access tools
• Diagnose and resolve hardware, software, application and connectivity issues associated with audiological and newborn hearing screening equipment
• Troubleshoot issues within Microsoft Windows environments, including software installations, drivers, peripherals, device communication and connected systems
• Guide customers through troubleshooting processes in a clear, professional and easy-to-understand manner
• Log, track and manage customer support requests through the relevant service/support system
• Maintain accurate records of customer interactions, troubleshooting activities and resolutions
• Assist with the inspection, servicing and calibration of medical devices and associated equipment
• Perform hands-on troubleshooting and fault diagnosis of equipment when required
• Develop and maintain in-depth knowledge of the Natus Sensory product portfolio, including audiology and newborn hearing screening equipment and associated software
• Identify recurring technical issues and communicate trends to Service and Product teams where appropriate

Skills

Windows

Hardware diagnosis

Software troubleshooting

Customer communication

Multi-tasking

Job description

Natus Sensory Inc. in Sydney is seeking a hands-on Service Technician who blends software support, hardware troubleshooting and practical medical device servicing for audiology and newborn hearing screening equipment.

You will provide first-line technical support to customers and internal teams, diagnose issues, guide customers through troubleshooting steps, and assist with inspection, servicing and calibration of devices, ensuring reliable performance.