Medical Administrator

Balance Orthopaedics; Noosa Shire; On-site; AUD 52,000 - 60,000; Full time

Job summary

Balance Orthopaedics in Noosa Heads is seeking a Medical Receptionist / Medical Administrator. This permanent full-time role puts you at the centre of our busy specialist practice, welcoming patients, managing the phone line, and coordinating front-desk enquiries.

You will handle bookings across orthopaedics, fracture clinic and physio, manage invoicing and Medicare billing, support the surgeon and clinical team, and keep documentation up to date.

Qualifications

• At least 3 years of experience in medical administration.
• Experience with Genie practice management software is highly regarded.
• Confident, warm communication on the phone and at the front desk.
• Strong attention to detail with reliable follow-through.
• Solid understanding of Medicare, private health funds and third-party billing.

Responsibilities

• Welcoming patients and managing a busy phone and front-desk enquiry line.
• Booking and coordinating appointments across orthopaedics, fracture clinic and physio.
• Handling invoicing, receipting, and Medicare/health fund/third-party billing.
• Supporting our orthopaedic surgeon and clinical team with day-to-day admin.
• Keeping practice documentation and processes up to date.
• Helping the practice run smoothly as things get busy.

Skills

Customer service

Administrative skills

Communication

Attention to detail

Tools

Genie practice management

Microsoft Office

Job description

Medical Receptionist / Medical Administrator

Permanent Full-Time | Noosa Heads

About Balance Orthopaedics

We're a busy specialist orthopaedic practice in Noosa Heads, bringing together orthopaedic consultation & surgery, a fracture clinic and physiotherapy under one roof.

The Opportunity

We're hiring a Medical Receptionist / Medical Administrator on a permanent full-time basis, Monday to Friday. This is a hands-on, varied role at the centre of a busy specialist practice. You'll be the first person our patients speak to and a key point of contact for our surgeon and clinical team.

We're looking for someone who wants to be part of our team for the long term. In return, we'll invest in your development and support you to grow with the practice.

Day to day, you'll be:

Welcoming patients and managing a busy phone and front-desk enquiry line

Booking and coordinating appointments across orthopaedics, fracture clinic and physio

Handling invoicing, receipting, and Medicare/health fund/third-party billing

Supporting our orthopaedic surgeon and wider clinical team with day-to-day admin

Keeping practice documentation and processes up to date

Helping the practice run smoothly as things get busy

What We're Looking For

At least 3 years' experience in medical administration

Experience with Genie practice management software (highly regarded)

Confident, warm communication on the phone, at the desk, and with a clinical team

Sharp attention to detail and genuinely reliable follow-through

Comfortable working independently once you know our processes, but happy to ask when you don't

A solid grasp of Medicare, private health funds and third-party billing

Comfortable with Microsoft Office and picking up new medical software

Experience with surgical quoting, bookings and billing will be highly regarded