Medical Administrator

Hunter Ent Services Pty Limited; Newcastle City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Hunter ENT is seeking a Medical Administrator to support the Patient Services Team in a busy, modern NSW practice. You will handle reception, bookings, patient inquiries and billing in a patient-first environment.

Join a respected ENT clinic with a collaborative team, a focus on excellence, and opportunities to contribute to high-quality care for patients across the NSW region.

Qualifications

• Experience in an administrative role within a medical setting.
• Previous medical practice administration experience preferred.
• Excellent organisational and multitasking abilities.
• Ability to work in a busy environment with competing demands.
• Collaborative team player with strong communication.
• Professional and warm communication with patients and colleagues.
• Proficient computer skills and adaptability to multiple software (training provided).

Responsibilities

• Patient liaison with compassionate, professional phone and desk support.
• Manage reception, appointments, and scheduling in the Practice.
• Process payments, Medicare and private health fund claims.
• Reconcile daily takings and banking tasks.
• Maintain confidential patient records and data management.

Skills

Administrative experience

Medical practice experience

Organisation

Multitasking

Team spirit

Patient focus

Tech skills

Job description

Hunter Ent Services Pty Limited – Broadmeadow NSW

Medical Administrator - Patient Services Team

Are you a detail-driven professional with a passion for patient care and medical excellence? Step into a pivotal role supporting one of Australia's most respected ENT practices, at Hunter ENT – a purpose-built, state-of-the-art facility where innovation meets compassion.

About Us

Hunter ENT is a leading specialist medical practice focused on clinical excellence and patient care. The team includes five expert ENT surgeons—Associate Professor Rob Eisenberg, Professor Kelvin Kong, Dr Toby Corlette, Dr Daron Cope, and Dr Johnson Huang—along with several visiting specialists, all supported by a multidisciplinary staff in a modern setting.

The Opportunity

We are seeking a high-performing Medical Administrator to support our Practice, patients and medical professionals with reception, administrative and operational needs in a fast-paced, team environment. Key duties include reception, post consult payments and bookings, handling patient calls, and working closely with the team to maintain smooth operations.

Key Responsibilities

• Patient Liaison: Provide professional, compassionate assistance to patients and be the friendly voice on the phone and the helpful hand at the desk.
• Specialist Correspondence: Manage correspondence, patient lists, scheduling and data management
• Reception: Check-in and coordinate patient appointments in the Practice.
• Billing: Accurately process payments, Medicare and private health fund claims, process patient accounts.
• Financial Administration: Reconcile daily takings and manage banking tasks.
• Records Management: Maintain confidential and accurate patient records.

What You Bring

• Experience: Prior work in an administrative role.
• Medical Practice Experience: Previous experience in medical practice administration is preferred.
• Organisation: Strong multitasking and attention to detail.
• Ability to work in a busy environment with competing demands.
• Team Spirit: Collaborative and positive mindset and excellent communication.
• Patient Focus: A professional and warm communication style with patients and colleagues.
• Tech Skills: Computer literate and the ability to adapt to multiple software. (Training provided)
• Work Authorisation: Australian permanent residents only will be considered for this position.

Why Choose Us?

• Work alongside a nationally recognised leader in ENT surgery and Indigenous health.
• Contribute to a practice that values integrity, respect, and excellence.
• Be part of a supportive, high-performing team in a modern facility.
• Play a vital role in delivering world-class innovative patient care.

If you're a dedicated, motivated professional who enjoys working in a collaborative team seeking a rewarding career in a respected surgical practice, we'd love to hear from you.