Medical Administration Support

Dr Luke Albert Garske; City of Brisbane; Hybrid; AUD 48,000 - 62,000; Full time

Job summary

Dr Luke Garske in Brisbane is seeking an experienced medical receptionist/administrator to be the first point of contact for patients and referring doctors. The role combines remote work from a supplied laptop with five half-days at the Wesley Clinic rooms every fortnight, 8:30am–4:00pm weekdays.

You will manage bookings, answer inquiries with care, process payments with Medicare and private funds, liaise with specialists, and support the practice to run smoothly in a confidential,

Qualifications

• Experience in medical administration is desirable.
• Able to work independently from home with minimal supervision.
• Strong attention to detail and ability to juggle priorities.
• Discretion and confidentiality in handling patient information.

Responsibilities

• Manage clinic bookings, procedure scheduling and theatre lists.
• Answer calls and respond to patient enquiries with care and professionalism.
• Coordinate referrals, correspondence and patient reminders.
• Process Medicare, DVA, private health fund and gap payments (Gentu/Eclipse).
• Liaise with referring doctors, radiology, lung function and sleep study providers.

Skills

People skills

Self-motivation

Attention to detail

Team player

Discretion

Calm under pressure

Tools

MS Word/Excel

Gentu/Eclipse

Job description

You'll be the first point of contact for patients and referring doctors: often the calm, reassuring voice on the phone for someone who's anxious about a diagnosis or a procedure. Behind the scenes, you'll keep the practice running smoothly. Most of your work is done remotely from a supplied laptop, with 5 half-days at the Wesley Clinic rooms each fortnight - the rest is for working from home on a regular schedule within weekdays, 8:30am-4:00pm (with lunch break), $35-$45 per hour depending on experience. Available as one near-full-time position, or split across two part-time roles.

Key responsibilities

• Manage clinic bookings, procedure scheduling and theatre lists
• Answer calls and respond to patient enquiries with care and professionalism
• Coordinate referrals, correspondence and patient reminders
• Process Medicare, DVA, private health fund and gap payments (Gentu/Eclipse)
• Liaise with referring doctors, radiology, lung function and sleep study providers

About you

• A genuine people person who finds it rewarding to support patients and their families through a challenging time
• Self-motivated and comfortable working independently at home, without needing close long-term supervision
• Strong administration background; medical admin experience desirable but not essential
• High attention to detail and able to juggle competing priorities
• Discreet, trustworthy and comfortable handling confidential information
• Tech-savvy, proficient in MS Word/Excel; experience with Gentu/Eclipse a bonus
• Calm under pressure and adaptable - while still a genuine team player when you're on-site

About us

Dr Luke Garske is a Brisbane-based thoracic physician specialising in all lung disease, with a particular focus on pleural disease and bronchoscopy. His private practice delivers ethical, high-quality, personalised care to patients with serious and life-limiting thoracic illness, including lung cancer, COPD, pleural disease, asthma and interstitial lung disease. The practice offers outpatient consulting, inpatient care and procedures, with a distinctive pleural disease model of care. Our culture is guided by integrity, compassion, service, adaptability and respect.