Medical Administration Officer – Private Practice

Currumbin Clinic; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Currumbin Clinic on the Southern Gold Coast is seeking a motivated Medical Administrator to join our private practice team. You will work across administrative departments, providing patient-focused service and ensuring smooth clinic operations.

You will handle phone and email inquiries, manage documentation, data entry, and confidentiality, with vaccination requirements in place. The role suits professionals who are reliable, adaptable and collaborative, with experience in healthcare

Qualifications

• Excellent communication and customer service skills.
• Ability to stay calm under pressure in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Team player with a flexible and proactive attitude.
• Vaccination requirements apply for healthcare roles, including Hepatitis B.

Responsibilities

• Provide exceptional customer service to patients and visitors.
• Manage documentation and patient file requests efficiently.
• Answer phones and respond to emails in a timely, professional manner.
• Uphold patient confidentiality at all times.
• Ensure accurate data entry and follow-up on documentation as required.
• Support staff and patients to ensure a smooth flow of clinic operations.

Skills

Communication

Customer service

Calm under pressure

Organisational skills

Tools

WEBPAS

Xestro

Job description

Medical Administration Officer – Private Practice

Medical Administration Role – Private Practice
Currumbin Clinic

Currumbin Clinic is a 104-bed private mental health clinic located on the beautiful Southern Gold Coast. We are proud to provide high-quality, patient-focused care, working alongside a dedicated team of Psychiatrists, Psychologists, Medical Officers, Nursing, Allied Health, and administrative staff to achieve positive outcomes for our patients.

We are currently seeking a motivated and enthusiastic Medical Administrator to join our friendly and supportive Private Practice team. This is an exciting opportunity to work across a variety of administrative departments within the clinic, where no two days are the same.

If you are professional, reliable, adaptable, and enjoy being part of a collaborative team, we’d love to hear from you.

What We’re Looking For

Personal Attributes

• Excellent communication and customer service skills
• A positive and caring approach to patients and colleagues
• Ability to stay calm under pressure in a fast-paced environment
• Strong organisational skills and attention to detail
• Team player with a flexible and proactive attitude

Desirable Experience (but not essential)

• Previous administrative experience in a healthcare/medical setting
• Billing experience with knowledge of Medicare, DVA, Workcover and health funds
• Experience with WEBPAS and Xestro software
• Typing experience, both transcription and AI

Key Responsibilities

• Provide exceptional customer service to patients and visitors
• Manage documentation and patient file requests efficiently
• Answer phones and respond to emails in a timely, professional manner
• Uphold patient confidentiality at all times
• Ensure accurate data entry and follow-up on documentation as required
• Support staff and patients to ensure a smooth flow of clinic operations

Why Join Us?

• Work in a professional, supportive, and caring environment
• Be part of a dedicated team making a meaningful difference in mental health care
• Enjoy the variety of working across multiple departments with opportunities to grow your skills
• Beautiful location – based on the stunning Southern Gold Coast, close to the beach, and great local cafés, offering a unique work-life balance
• Join a workplace that prides itself on a positive, team-focused culture where staff wellbeing and growth are supported

Additional Requirements

As a healthcare provider, vaccination requirements apply for this role (Measles, Mumps, Rubella, Varicella, Pertussis, Diphtheria, Tetanus, and Hepatitis B). Evidence of immunisation status will be required if you are the preferred candidate.