Medical Administration Officer

Omni Mind; Ipswich City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Supportive team environment

Stable full-time role

Skills development in a specialist set

Job summary

OmniMind is a well-established psychiatric practice in Queensland, seeking a reliable Medical Administration Officer to join full-time. You will support clinicians and patients, manage bookings, referrals, and day-to-day clinic operations.

Ideal candidates have medical admin experience, strong communication, attention to detail, and familiarity with Medicare billing and Gentu. This role offers a stable, supportive team and opportunities to grow within a specialist clinic.

Qualifications

• Previous experience in medical/healthcare administration.
• Excellent communication and customer service skills.
• Strong organisational skills with attention to detail.
• Ability to work in a fast-paced clinic environment.
• Familiarity with Medicare billing processes.
• Experience with practice management software (e.g. Gentu).
• Experience in mental health or specialist clinics is preferred.

Responsibilities

• Managing appointments, bookings, and clinician schedules.
• Handling incoming referrals and patient enquiries.
• Processing billing, Medicare claims, and payments.
• Managing emails, phone calls, and general correspondence.
• Maintaining accurate patient records and documentation.
• Liaising with GPs and other healthcare providers.
• Supporting day-to-day clinic operations.

Skills

Strong communication

Customer service

Organisational skills

Attention to detail

Medicare billing

Practice management software

Tools

Gentu

Job description

OmniMind is a well-established psychiatric practice focused on providing high-quality, accessible mental health care. We work closely with psychiatrists and allied health professionals to deliver timely, patient-centred services in a supportive and professional environment.

About the Role

We are looking for a reliable and organised Medical Administration Officer to join our team full-time.

This role is ideal for someone with medical admin experience who enjoys working in a busy clinic environment and providing excellent support to both patients and clinicians.

Key Responsibilities

• Managing appointments, bookings, and clinician schedules
• Handling incoming referrals and patient enquiries
• Processing billing, Medicare claims, and payments
• Managing emails, phone calls, and general correspondence
• Maintaining accurate patient records and documentation
• Liaising with GPs and other healthcare providers
• Supporting day-to-day clinic operations

About You

• Previous experience in medical or healthcare administration
• Strong communication and customer service skills
• Good organisational skills and attention to detail
• Ability to work in a fast-paced environment
• Familiarity with Medicare billing
• Experience with practice management software (e.g. Gentu)
• Experience in mental health or specialist clinics

What We Offer

• Supportive and friendly team environment
• Stable full-time role in a growing practice
• Opportunity to develop your skills in a specialist setting
• Competitive salary based on experience