Mediation and Conciliation Support Officer

Queensland Building & Construction Commission; Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Queensland-Building- is seeking a Mediation and Conciliation Support Officer (AO3) in the Integrity and Risk Division. The role provides high-quality administrative and coordination support to mediation and conciliation activities, including scheduling appointments and managing team communications.

You will work in a busy environment with flexible arrangements, requiring strong attention to detail and a professional approach to processes and case handling to ensure timely responses.

Qualifications

• Strong organisational skills and the ability to manage competing priorities.
• Professional and effective communication within a multidisciplinary team.
• High level of accuracy and attention to detail.

Responsibilities

• Schedule mediation and conciliation appointments.
• Oversee and manage the team mailbox.
• Provide clear and timely communication resources to customers.

Skills

Organisational skills

Attention to detail

Communication skills

Prioritisation

Autonomous work

Tools

Microsoft Office

Job description

About the roleAs the Mediation and Conciliation Support Officer (AO3) within the Integrity and Risk Division, you will provide high-quality administrative and coordination support to help mediation and conciliation activities run smoothly.In this varied role, you will:schedule mediation and conciliation appointmentsoversee and manage the team mailboxprovide clear and timely communication resources to customersreconcile external supplier payments and expenditureassist with case closure and handover activities across internal partner divisionssupport the coordination of customer feedback mechanismscomplete administrative activities accurately and in accordance with established processes and procedures.This is a permanent, full-time opportunity. Flexible working arrangements are available.Please refer to the Position Description for a full list of Key Role Responsibilities and the Suitability Requirements.About youYou will be an organised and adaptable professional who enjoys working in a busy environment where priorities can change. You will bring strong attention to detail, sound judgement and a professional approach to communicating with customers, colleagues and stakeholders.To be successful in this role, you will demonstrate:strong organisational skills and the ability to manage competing prioritiesthe ability to prioritise different work tasks effectivelyprofessional and effective communication skills within a multidisciplinary teama high level of accuracy and attention to detailthe ability to work autonomously while following established processes and proceduresan interest in developing your understanding of mediation, conciliation and case management principlesa proactive approach to identifying and contributing to process improvements.How to ApplyTo be considered for this opportunity, please submit:your current resume, outlining your relevant experience and capabilities; anda cover letter of no more than one page addressing the following question:Provide an example of how you have managed multiple tasks across different case streams with different levels of priority.In your response, briefly explain how you organised your workload, determined priorities, communicated with relevant stakeholders and ensured key tasks were completed within required timeframes.Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.