Mediation and Conciliation Support Officer

Queensland Building & Construction Commission; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Queensland Building & Construction Commission (QBCC) in Brisbane, QLD, seeks a Mediation and Conciliation Support Officer (AO3) to deliver high-quality administrative and coordination support for mediation activities. The role involves scheduling, mailbox management, customer communications, payments reconciliation, and case handover activities within the Integrity and Risk Division.

You will work in a busy environment requiring attention to detail, strong organisational skills, and proactive

Qualifications

• Strong organisation and time-management abilities.
• Ability to prioritise competing tasks effectively.
• Professional communication within a multidisciplinary team.
• High level of accuracy and attention to detail.

Responsibilities

• Schedule mediation and conciliation appointments.
• Oversee and manage the team mailbox.
• Provide clear and timely communication resources to customers.
• Reconcile external supplier payments and expenditure.
• Assist with case closure and handover activities across internal partner divisions.
• Support the coordination of customer feedback mechanisms.
• Complete administrative activities accurately and in accordance with established processes and procedures.

Skills

Organisational skills

Prioritisation

Communication

Attention to detail

Autonomy

Process improvement

Job description

Mediation and Conciliation Support Officer

Queensland Building & Construction Commission – Brisbane QLD

An exciting opportunity is available to join the QBCC Integrity and Risk Division as a Mediation and Conciliation Support Officer (AO3). In this varied role, you will contribute to the effective delivery of mediation and conciliation services through high-quality administrative and coordination support, while working collaboratively with colleagues and stakeholders and delivering a professional customer experience.

About the role

As the Mediation and Conciliation Support Officer (AO3) within the Integrity and Risk Division, you will provide high-quality administrative and coordination support to help mediation and conciliation activities run smoothly.

In this varied role, you will:

• schedule mediation and conciliation appointments
• oversee and manage the team mailbox
• provide clear and timely communication resources to customers
• reconcile external supplier payments and expenditure
• assist with case closure and handover activities across internal partner divisions
• support the coordination of customer feedback mechanisms
• complete administrative activities accurately and in accordance with established processes and procedures.

This is a permanent, full-time opportunity. Flexible working arrangements are available.

Please refer to the Position Description for a full list of Key Role Responsibilities and the Suitability Requirements.

About you

You will be an organised and adaptable professional who enjoys working in a busy environment where priorities can change. You will bring strong attention to detail, sound judgement and a professional approach to communicating with customers, colleagues and stakeholders.

To be successful in this role, you will demonstrate:

• strong organisational skills and the ability to manage competing priorities
• the ability to prioritise different work tasks effectively
• professional and effective communication skills within a multidisciplinary team
• a high level of accuracy and attention to detail
• the ability to work autonomously while following established processes and procedures
• an interest in developing your understanding of mediation, conciliation and case management principles
• a proactive approach to identifying and contributing to process improvements.