Mediation & Conciliation Support Officer - Flexible Hours

Queensland Building & Construction Commission; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Queensland Building & Construction Commission (QBCC) in Brisbane, QLD, seeks a Mediation and Conciliation Support Officer (AO3) to deliver high-quality administrative and coordination support for mediation activities. The role involves scheduling, mailbox management, customer communications, payments reconciliation, and case handover activities within the Integrity and Risk Division.

You will work in a busy environment requiring attention to detail, strong organisational skills, and proactive

Qualifications

• Strong organisation and time-management abilities.
• Ability to prioritise competing tasks effectively.
• Professional communication within a multidisciplinary team.
• High level of accuracy and attention to detail.

Responsibilities

• Schedule mediation and conciliation appointments.
• Oversee and manage the team mailbox.
• Provide clear and timely communication resources to customers.
• Reconcile external supplier payments and expenditure.
• Assist with case closure and handover activities across internal partner divisions.
• Support the coordination of customer feedback mechanisms.
• Complete administrative activities accurately and in accordance with established processes and procedures.

Skills

Organisational skills

Prioritisation

Communication

Attention to detail

Autonomy

Process improvement

Job description

Queensland Building & Construction Commission (QBCC) in Brisbane, QLD, seeks a Mediation and Conciliation Support Officer (AO3) to deliver high-quality administrative and coordination support for mediation activities. The role involves scheduling, mailbox management, customer communications, payments reconciliation, and case handover activities within the Integrity and Risk Division.

You will work in a busy environment requiring attention to detail, strong organisational skills, and proactive