Mechanical Field Service Coordinator: Client Liaison

Ellico Group Pty Ltd; Mackay Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Full-time, Mackay-based position

Ongoing training and development

Supportive team environment

Opportunity to grow with the business

Job summary

Ellico Group is seeking an experienced Mechanical Field Service Coordinator to support our Bowen Basin operations from Paget. You will coordinate day-to-day field service activities, work with Workforce Planning to schedule resources, and maintain strong client relationships across sites.

The role requires a recognised Mechanical Trade Certificate, practical field service experience, and a proactive, organised approach in a fast-paced mining environment.

Qualifications

• Mandatory Mechanical Trade Certificate.
• Proven experience in field service coordination or similar role within engineering, maintenance, or industrial services.
• Mechanical experience and understanding of equipment maintenance and field service environments.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Proactive, self-motivated approach with excellent written and verbal communication.
• Ability to build positive relationships with clients, employees and site representatives.
• Experience in mining/resources industry, especially across Bowen Basin operations, is highly regarded.
• Ability to work independently while collaborating with the wider team.
• Strong attention to detail and accuracy in records and documentation.
• Valid driver’s licence and willingness to travel weekly to client sites.
• Commitment to safety and compliance with company, client and industry requirements.

Responsibilities

• Coordinate day-to-day mechanical field service operations.
• Schedule rostering and upcoming workforce requirements with Workforce Planner.
• Communicate with clients regarding personnel, site requirements and service delivery.
• Liaise between field personnel, clients and Ellico team for daily operations.
• Support recruitment and onboarding of new field service personnel.
• Prepare and maintain job documentation and site requirements.
• Maintain accurate records of field service activities and personnel needs.
• Coordinate actions based on upcoming client and workforce requirements.
• Conduct client and site visits across the Bowen Basin.
• Build strong relationships with clients, employees, subcontractors and site reps.
• Identify and resolve operational challenges with the wider team.
• Ensure safety and compliance across company, client and site requirements.

Skills

Field service coordination

People management

Organisational skills

Communication skills

Education

Mechanical Trade Certificate

Job description

Ellico Group is seeking an experienced Mechanical Field Service Coordinator to support our Bowen Basin operations from Paget. You will coordinate day-to-day field service activities, work with Workforce Planning to schedule resources, and maintain strong client relationships across sites.

The role requires a recognised Mechanical Trade Certificate, practical field service experience, and a proactive, organised approach in a fast-paced mining environment.