Mecca Bourke Street - Flagship Assistant Manager

Mecca Brands; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly performance bonus

Staff discount

Product allowance

Parental support with superannuation

Job summary

MECCA Brands is seeking a Flagship Assistant Manager for our Bourke Street flagship in Melbourne. You will support the Flagship Manager to operate MECCA's largest store to date, leading a 60+ strong team across late-night and weekend peak trade.

Join a dynamic, fast-paced environment with MECCA Pulse-based feedback, opportunities to drive customer satisfaction, and a clear path to leadership within our MECCA flagship network.

Qualifications

• Extensive retail management experience leading a large team in a fast-paced store.
• Experience managing wage costs and budgeting aligned to business needs.
• Strong commercial acumen with ability to make decisions to meet objectives.
• Operational experience in back-of-house and store operations (highly desired).
• People-first approach with coaching and empathy to drive performance.
• Ability to influence and lead in a dynamic, agile environment.

Responsibilities

• Lead daily store operations in MECCA's flagship to deliver exceptional customer experiences.
• Plan and coach the team, drive performance metrics and customer service standards.
• Partner with the Flagship Manager on data reviews and actionable improvements.
• Support budgeting, stock, visual merchandising, loss prevention and safety.
• Shift patterns include late nights and weekends on a 9-day fortnight rotation.

Skills

Retail management

Budgeting

Commercial acumen

Operational excellence

Leadership

Stakeholder management

Coaching

People leadership

Job description

Job Description

About the Role

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best. Now, after almost 27 years in the making, we have officially opened one of the biggest beauty destinations in the world.

At 4000sqm, our new Bourke St Flagship is not only the largest of our 100+ stores but set to become a landmark destination for the city, and a total beauty wonderland for all who visit. Bourke St is brimming with over 200 brands, 80 exciting new experiences and beauty services, as well as unique product curations and never-seen-before MECCA destinations.

From clinical skin services to a Beauty Atelier, the biggest MECCA Perfumeria, an auditorium for MECCAVersity, an Apothecary, and an entire mezzanine dedicated to gifting, this is MECCA's vision for the future of beauty brought to life. MECCA Bourke St is not only the largest of our 100+ stores, but also one of the biggest beauty destinations in the world. We are searching for an exceptional Flagship Assistant Manager at our new MECCA Bourke St store!

As the Flagship Assistant Manager, you'll support our Flagship Manager in operating MECCA's largest store to date. This role offers unparalleled experience and exposure in a dynamic and inspiring environment. Join us and be part of something extraordinary. Shape the future of beauty at MECCA and make a significant impact in a dynamic and inspiring environment. At MECCA, people are at the heart of everything we do. Your ability to drive results through your exceptional team will be key to your success as Assistant Flagship Manager. You will thrive in our collaborative culture and maximise your access to top-notch tools and outstanding facilities.

Day-to-day responsibilities

Day-to-day responsibilities: As a Flagship Assistant Manager, you will work on a full-time basis. This will include shifts across late night and weekend peak trade, working alternate weekends on a 9day fortnight rotation. Work with the Flagship Manager to review customer experience data, identify successes and areas for improvement, and implement effective changes through feedback and coaching to drive continuous improvement.

Uphold MECCA Magic standards by consistently delivering exceptional customer experiences, regularly observing interactions, and confidently coaching team members on MECCA's customer service standards. Work closely with the Flagship Manager to build a high-performing team, providing leadership and development to Trading & Assistant Trading Managers while fostering a positive workplace culture in line with MECCA's values and utilizing MECCA Pulse feedback to support continuous improvement in team member experience.

Contribute to overall store performance by identifying actions to improve key performance indicators and drive initiatives to enhance store operations and customer satisfaction. Collaborate with the Flagship Operations Manager to deliver operational excellence in store across stock maintenance, visual merchandising, loss prevention, safety and hygiene.

What you'll bring to the role

• Extensive retail management experience, leading a retail concept with 60+ team members for a minimum of 2 years
• Previous experience managing wage costs and budgeting, in line with business needs
• Strong commercial skills, with the ability to autonomously make decisions in line with your strategic objectives
• A pursuit of operational effectiveness with demonstrated back of house experience (highly desired)
• A genuine care about people, always seeing through the eyes of the customer and team to ensure the best experience
• An ability to think big and long-term, and drive change through influencing others
• Strong stakeholder management skills internally and externally
• Strong coaching communication style with an ability to lead with empathy in care whilst driving performance
• Organizational skills and a proven track record in operating in and agile and dynamic environment
• Previous cross-functional or support centre project exposure (highly desired)

Life as a Flagship Assistant Manager at MECCA

• World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events
• Opportunities to earn more with our monthly performance bonus program
• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
• A competitive parental support program, including ongoing superannuation payments while on parental leave

Company Culture & Impact

More than skin deep: At MECCA, we're committed to being a force for good - within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we're transforming our business by building environmental and social sustainability-focused thinking into our operations - from our products and footprint to our brands and suppliers. We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us and together we can make the world over. To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html

About MECCA

Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world's best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.