MECCA Aesthetica - Assistant Clinic Manager

Mecca Brands; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Product discount

Education & development

Parental leave & superannuation

Job summary

MECCA Aesthetica at Bourke Street is a destination for advanced skin treatments, offering facials, laser, Biologique Recherche, and injectables. We seek an Assistant Clinic Manager (ACM) to support the Clinic Manager in driving performance and culture within a team of dermal therapists.

The ACM will coach staff, manage rosters, handle client services, and assist with onboarding while maintaining safety and exceptional customer experiences.

Qualifications

• Dermal therapist with minimum 12 months experience in fast-paced retail/clinic environment.
• At least 12 months of management experience in a clinic environment.
• Diploma/degree in dermal therapy or related field preferred.

Responsibilities

• Motivate, coach, and support the team to provide an exceptional MECCA experience.
• Lead on operational and administrative tasks to ensure accuracy and efficiency.
• Support roster optimisation to drive productivity, client conversion, and sales targets.
• Manage adverse events and assist with client concerns/complaints.
• Foster health and safety culture through leading by example.

Skills

Dermal therapist

Management experience

Customer service

Education

Diploma of Dermal Therapy

Beauty Therapy Diploma

Bachelor of Dermal Science

Tools

Medical grade equipment

LED equipment

Job description

MECCA Aesthetica at Bourke Street is a destination for advanced, results-driven skin treatments, built on the conviction that great skin is a system, not a single service. Housed within an intimate, retreat-like space designed for both precision and comfort, its menu spans, Customised facials, Advanced laser and skin technology, Biologique Recherche treatments and Cosmetic injectables

We are looking for a fulltime Assistant Clinic Manager (ACM) to support the Clinic Manager in driving the overall performance and operational efficiency of the clinic, as well as continuing to build an excellent culture in a team of highly skilled dermal therapists.

Key responsibilities include:

• Motivate, coach, and support the team to provide an ‘only-at-MECCA’ customer experience
• Take the lead on key operational and administrative tasks to ensure accuracy and efficiency
• Support roster optimisation to drive productivity, client conversion/rebooking and sales targets
• Managing adverse events and assist the team in resolving clients’ concerns/complaints
• Play a critical role in fostering good health and safety culture through leading by example and making safety a priority
• Consult with customers to provide recommendations for their personal skincare needs and expert advice on skin health
• Use medical grade equipment to provide hands‑on treatments to clients for services including microdermabrasion, advanced peels, and LED
• Support the Clinic Manager with onboarding new team members

We are looking for a team player who:

• Is a dermal therapist with a minimum of 12 months experience in a fast‑paced retail or clinic environment (mandatory)
• Has at least 12 months of management experience in a clinic environment
• Has a Diploma of Dermal Therapy, Beauty Therapy or a Bachelor of Dermal Science / Health Science (preferred)
• Have experience in training and developing staff with hands on treatment training and theory
• Is confident in communicating with peers, managers, key stakeholders, and clients
• Is passionate about create an excellent customer experience through building strong relationships
• Is well presented, confident and organised with excellent time management skills

Life at MECCA

We believe in our people and what they are capable of, which is why our team members are rewarded right from the very beginning. Our team members enjoy some amazing benefits, including:

• A competitive salary package and rewards, including a generous product discount in all MECCA stores and products and treatments at MECCA Aesthetica
• Countless opportunities for education and development, including access to training led by leading brand founders
• A Parental Support Program featuring paid parental leave and ongoing superannuation

To learn more about life at MECCA Brands, please visit MECCA Careers. Follow @LIFEATMECCA Visit our LinkedIn page Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin‑care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.