MECCA Chadstone - Clinic Coordinator

Mecca Brands; Melbourne; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Staff discounts

Product allowance

Performance bonus program

Job summary

MECCA Brands Chadstone is seeking Clinic Coordinators to join MECCA Aesthetica, guiding customers through a seamless journey and connecting them to our full suite of treatments and services.

You’ll work weekday, late-night, and weekend shifts on a part-time or casual basis, delivering exceptional customer service, coordinating appointments, and helping build a loyal, beauty-loving community.

Qualifications

• Experience operating in a fast-paced clinic or retail environment.
• Concierge or reception experience.
• A true passion for exceptional customer service.
• Strong relationship-building skills.

Responsibilities

• Manage complex customer needs from appointment coordination to issue resolution.
• Enhance the Aesthetica customer journey across key touchpoints.
• Collaborate with the Aesthetica team to deliver a seamless, connected experience.
• Drive customer-centric experiences aligned with KPIs and repeat bookings.
• Support day-to-day operations ensuring spaces are clean, safe and aligned with hygiene standards.

Skills

Fast-paced

Customer service

Concierge

Job description

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best. And now, we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life.

MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, plus more than 200 brands and over 50 services.

We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.

We’re bringing a new kind of beauty experience to MECCA Chadstone, introducing MECCA Aesthetica. We’re looking for Clinic Coordinators who are passionate about creating unforgettable experiences. In this role, you’ll be the heartbeat of MECCA Aesthetica inspiring confidence, connection, and care in every interaction. You’ll guide our customers through a seamless and elevated journey, connecting them to our full suite of treatments and services, and helping to build a vibrant, loyal community grounded in beauty and wellbeing.

We are looking for weekday, late night trade and weekend availability working on a part-time and casual basis.

Day-to-day responsibilities:

• You will manage complex customer needs from appointment coordination to issue resolution ensuring every interaction is seamless, solution-focused, and tailored
• You will play a key role in enhancing the Aesthetica customer journey across key touchpoints within the store, always acting with a customer-first mindset to build loyalty and lasting relationships
• You work collaboratively with the Aesthetica team to bring the clinic’s vision to life and ensure a seamless, connected customer experience
• You will be responsible for driving customer-centric experiences that align with business KPIs, impacting key performance goals such as repeat bookings and customer engagement
• You will support the day-to-day operations of the Aesthetica clinic, ensuring all spaces are clean, safe, and aligned with MECCA's standards for hygiene, presentation, and customer experience

What you’ll bring to this role:

• Experience in operating in fast paced clinic or retail environment
• Concierge or reception experience
• A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments
• Strong relationship building skills

Life as a Clinic Coordinator at MECCA: World-class education opportunities, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events. Opportunities to earn more with our monthly performance bonus program. Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy. More than skin deep: At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers. We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life. Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html

Follow @LIFEATMECCA Visit our LinkedIn page Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.