MECCA Charlestown - Floor Manager

Mecca Brands; Newcastle-Maitland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts

Product allowance

Leadership training

Performance bonus

Parental support

Job summary

MECCA Brands in Charlestown is seeking a Floor Manager to lead a dynamic team and deliver exceptional customer experiences daily. You will coach and mentor staff, model outstanding service, and drive performance across KPIs in a fast-paced retail environment.

The role offers opportunities for leadership development, participation in company education programs, and a focus on community engagement within MECCA’s luxury beauty context.

Qualifications

• Demonstrated success leading and developing large retail teams in a fast-paced environment.
• Passion for exceptional customer service and going above and beyond to create memorable experiences.
• Coaching and mentoring experience focusing on developing team members.
• Genuine care for people and striving for the best possible team member experience.

Responsibilities

• Support the Store Manager in leading your team to deliver exceptional customer experiences.
• Lead from the front by coaching, mentoring and developing your team to create a high-performing environment.
• Engage and motivate your team in store to meet KPIs and uphold MECCA values.

Skills

Leadership

Coaching & mentoring

Customer service

Team development

KPIs

Job description

Are you ready to take your leadership career to the next level with Australia's leading prestige beauty retailer? We're looking for a passionate Floor Manager to join our MECCA Charlestown team on a full-time basis. As a leader in one of the region's favourite beauty destinations, you'll play an important role in creating exceptional customer experiences, building meaningful relationships with our loyal community and developing an engaged, high-performing team. This is an exciting opportunity to lead from the front, inspire an incredible team and create exceptional customer experiences every day.

Perks as a Floor Manager at MECCA

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy!
• World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a life-time events!
• Opportunities to earn more with our monthly performance bonus program
• A competitive parental support program

Day-to-day responsibilities

• Support the Store Manager in leading your team to deliver exceptional customer experiences
• Lead from the front by coaching, mentoring and developing your team to create a high-performing and engaged store environment
• Engage and motivate your team in store to meet KPIs and uphold our values

What success looks like in this role

• Demonstrated success leading and developing large retail teams in a fast-paced environment
• A true passion for exceptional customer service, going above and beyond to create MECCA-magic moments.
• Previous coaching and mentoring experience focusing on team member development
• Genuine care for people, and always striving for the best possible team member experience

More than skin deep

At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program,MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers. We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life. Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html Follow @LIFEATMECCA Visit our LinkedIn page Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.