Maximo Support Lead

HCL Technologies Limited; Darwin; Hybrid; AUD 150,000 - 183,000; Full time

Job summary

DWS Group seeks a Maximo Support Lead for Darwin, NT to lead day-to-day operations of a critical IBM Maximo EAM environment. You will oversee ticket workflows, coordinate stakeholders, and serve as the main escalation contact while ensuring service levels are met.

The position is a 6-month Max Term engagement starting 2 November, with potential extensions. Hybrid work with 3+ onsite days and competitive pay up to $183K per year or $775 per day ACN.

Qualifications

• Experience with IBM Maximo EAM platform
• Experience in a Support Lead / Senior Support / Application Support role
• Strong troubleshooting and stakeholder management skills
• Experience with ticketing and service management processes
• Strong written and verbal communication skills
• Ability to manage priorities, escalations and competing demands

Responsibilities

• Overseeing Maximo support tickets and service requests
• Coordinating support activities and ensuring tickets progress within SLAs
• Investigating, troubleshooting and resolving complex issues
• Acting as primary escalation point for Maximo support matters
• Liaising with stakeholders and technical teams on support issues
• Maintaining support reporting and operational processes

Skills

Maximo EAM experience

Support Lead background

Troubleshooting

Stakeholder management

Service management

Communication

Priority & escalation management

Tools

IBM Maximo

Ticketing systems

Monitoring tools

Job description

DWS Current Roles | Explore Digital Transformation Careers | DWS

The DWS Group is always on the look out for talented people.

While we list specific roles here, we’re always interested in hearing from high-calibre professionals who are passionate about consulting and eager to work with Australia & New Zealand’s leading organisations. If that sounds like you – let’s connect.

• IT & Telecomms


• Help Desk / Support


• Northern Territory


• Contract or Temp


• Up to $183K Max Term or $775/day ACN | Darwin-based hybrid role


• 6-month engagement commencing 2 November with extension potential

DWS is seeking a Maximo Support Lead to provide day-to-day leadership and coordination for the support and ongoing operation of a critical IBM Maximo Enterprise Asset Management (EAM) environment. This role will oversee support activities, manage ticket workflows, coordinate stakeholders, and act as the key escalation point for operational support matters while ensuring service levels and business expectations are met.

Where: Darwin, NT

Type: ACN or Max Term

Start: 2 November

Length: 6 months with potential extensions

Style: Hybrid; 3+ days onsite

Salary: Up to $183K (Max Term) OR $775/day ACN

Role Requirements

• Monitoring and overseeing Maximo support tickets and service requests.


• Coordinating support activities and ensuring tickets are progressing within agreed service levels.


• Investigating, troubleshooting, and resolving higher-priority or more complex issues.


• Acting as the primary escalation point for Maximo support matters.


• Liaising with business stakeholders, users, and technical teams regarding support issues.


• Maintaining support reporting, ticket quality, and operational processes.


• Supporting system monitoring and BAU operational activities.


• Assisting with testing, validation, and implementation of minor system changes and fixes.

To be successful in this role, you will bring:

• Experience supporting the IBM Maximo Enterprise Asset Management (EAM) platform.


• Previous experience in a Support Lead, Senior Support, or Application Support position.


• Strong troubleshooting, stakeholder management, and coordination skills.


• Experience working within ticketing and service management processes.


• Strong written and verbal communication skills.


• The ability to effectively manage priorities, escalations, and competing demands.

About Us

Since 1991, DWS has been helping organisations across Australia reimagine what's possible through technology, business, and management consulting. With offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, our 300+ locally based consultants bring deep expertise and fresh thinking to every project.

We deliver end-to-end solutions spanning IT consulting, Staff Augmentation, Managed Delivery, Data & Analytics, Cloud, AI and Automation. Our strength lies in our people; each consultant is carefully selected for their expertise, creativity, and commitment to excellence. Together, we deliver impactful solutions that drive innovation, efficiency, and long-term value.

At DWS, we don't just meet expectations - we redefine them.

Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights – DWS are unable to sponsor or support visas.

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

www.dws.com.au