Maximo Support

HCL Technologies Limited; City of Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

DWS is seeking multiple Maximo Support Analysts to provide day-to-day support for a large enterprise asset management environment. You will assist users, manage support requests, troubleshoot issues, and help ensure the platform operates effectively within agreed service levels.

Where: Melbourne / Sydney / Brisbane / Adelaide; Type: ACN or Max Term; Start: 2 November 2026; Length: 6 months with extensions; Style: Hybrid; 2 days onsite; Salary: ACN up to $645/day; Max Term up to $150K (inc super).

Qualifications

• Experience in a service desk or application support environment.
• Strong troubleshooting and customer service skills.
• Good written and verbal communication skills.
• Ability to manage multiple support requests and priorities.
• Experience monitoring Maximo support tickets and service requests.
• Ability to investigate, troubleshoot, and resolve user issues.
• Escalate complex incidents to appropriate technical teams.
• Provide user support and guidance on Maximo functionality.
• Maintain accurate ticket updates, notes and resolutions.
• Support routine system monitoring and BAU activities.
• Assist testing and validation of minor system changes.

Responsibilities

• Provide day-to-day support for Maximo in a large enterprise asset management environment.
• Troubleshoot issues and ensure platform operates within service levels.
• Manage Maximo support tickets and service requests.
• Escalate complex incidents to appropriate technical teams.
• Support testing and validation of minor system changes and fixes.

Skills

Strong troubleshooting

Customer service

Service desk experience

Written and verbal communication

Multi-tasking

Maximo ticket management

Issue investigation

Escalation to technical teams

User guidance on Maximo

BAU monitoring

Testing and validation

Tools

Maximo

Job description

DWS Current Roles | Explore Digital Transformation Careers | DWS

The DWS Group is always on the look out for talented people.

While we list specific roles here, we’re always interested in hearing from high-calibre professionals who are passionate about consulting and eager to work with Australia & New Zealand’s leading organisations. If that sounds like you – let’s connect.

• IT & Telecomms
• Help Desk / Support
• Melbourne
• Contract or Temp

• Up to $645/day ACN or $150K inc super Max Term
• Hybrid working model with only 2 days onsite
• Multiple openings with a 6-month term and extensions

DWS is seeking multiple Maximo Support Analysts to provide day-to-day support for a large enterprise asset management environment. You will assist users, manage support requests, troubleshoot issues, and help ensure the platform operates effectively within agreed service levels.

Where: Melbourne / Sydney / Brisbane / Adelaide
Type: ACN or Max Term
Start: 2 November 2026
Length: 6 months with extensions
Style: Hybrid; 2 days onsite
Salary: ACN up to $645/day; Max Term up to $150K (inc super)

Role Requirements

• Strong troubleshooting and customer service skills.
• Experience working within a service desk or application support environment.
• Good written and verbal communication skills.
• Ability to manage multiple support requests and priorities.
• Monitor and manage Maximo support tickets and service requests.
• Investigate, troubleshoot, and resolve user issues where possible.
• Escalate complex incidents to appropriate technical teams.
• Provide user support and guidance on Maximo functionality and processes.
• Maintain accurate ticket updates, notes, and resolution details.
• Support routine system monitoring and BAU operational activities.
• Assist with testing and validation of minor system changes and fixes.

About Us: Since 1991, DWS has been helping organisations across Australia reimagine what’s possible through technology, business, and management consulting. With offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, our 300+ locally based consultants bring deep expertise and fresh thinking to every project. We deliver end-to-end solutions spanning IT consulting, Staff Augmentation, Managed Delivery, Data & Analytics, Cloud, AI and Automation.

Our strength lies in our people; each consultant is carefully selected for their expertise, creativity, and commitment to excellence. Together, we deliver impactful solutions that drive innovation, efficiency, and long-term value. At DWS, we don’t just meet expectations - we redefine them.

Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights – DWS are unable to sponsor or support visas.

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

www.dws.com.au

No agencies please – our in-house talent acquisition team have this covered.