Marketing Operations & Capacity Lead

Qantas Group; Sydney; On-site; AUD 260,000 - 360,000; Full time

Benefits offered by this job

Discounted travel

Flexible leave options

Salary packaging

Wellbeing program

Job summary

Qantas Group is seeking a Senior Manager, Operations Capability & Capacity to lead the end-to-end marketing operations engine for Qantas Loyalty and the broader Group. You will architect platform capability, oversee capacity management and process re-engineering, and drive strategic transformation to accelerate campaign velocity.

You will manage relationships across Marketing Planning & Partnerships, Campaign Management, Media, Analytics, Creative and Production, ensuring consistent, integrated

Qualifications

• Senior leader with 10+ years in marketing operations in large organisations.
• Proven ability to design and implement scalable operating models.
• Experience managing complex workflow across multiple teams.

Responsibilities

• Own end-to-end operational engine for marketing.
• Lead platform architecture and strategic transformation of marketing.
• Manage capacity, traffic, and re-engineer processes to increase velocity.
• Drive large-scale transformation to future-proof capabilities and revenue.
• Accountable for performance and guidance to senior stakeholders.

Skills

Leadership experience

Data-driven decision making

Cross-functional collaboration

Operational capacity management

Strategic transformation

Education

Business/Marketing/IS degree

Tools

MarTech platforms

Campaign management tools

Job description

Qantas Group is seeking a Senior Manager, Operations Capability & Capacity to lead the end-to-end marketing operations engine for Qantas Loyalty and the broader Group. You will architect platform capability, oversee capacity management and process re-engineering, and drive strategic transformation to accelerate campaign velocity.

You will manage relationships across Marketing Planning & Partnerships, Campaign Management, Media, Analytics, Creative and Production, ensuring consistent, integrated