Marketing & eCommerce Support

Signet Pty Ltd t/a ABLDistribution; Gold Coast City; On-site; AUD 42,000 - 52,000; Full time

Job summary

ABL Distribution is seeking an organised, reliable person for a Marketing & eCommerce Support role based in Arundel. This entry-level position covers website management, online orders, customer enquiries and marketing materials, with front-line customer service and showroom support across the wider business.

If you’re motivated, adaptable and keen to learn, you’ll gain hands-on experience across ecommerce, admin and customer service while contributing to campaigns and product-content updates.

Qualifications

• Strong written and verbal communication skills
• Good computer skills and confidence learning new systems
• Strong attention to detail and accuracy
• Good organisation and time management skills
• Professional and helpful approach to customer service
• Follow established processes and instructions
• Manage routine tasks and changing daily priorities
• Willingness to learn and assist across different areas of the business

Responsibilities

• Maintain and update website product information including descriptions, specifications, images, pricing and categories
• Support customers with website enquiries, account activation, password resets, online orders, refunds and delivery-related enquiries
• Assist with website maintenance, category management and eCommerce initiatives
• Support marketing campaigns by creating and updating flyers, brochures and digital content
• Maintain marketing assets and digital files and complete admin tasks accurately and on time
• Provide professional customer service via phone, email, website and in person, including showroom support
• Process customer orders and assist with product, pricing, stock and order enquiries while supporting Sales and Customer Service teams
• Provide general administrative support across the business as required
• Assist with data entry, filing, document preparation and spreadsheets
• Maintain accurate records and follow established company procedures
• Assist other departments with administration and operational tasks
• Conduct quantitative respirator fit testing following training and maintain related records

Skills

Communication

Organization

Customer service

Data entry

Time management

Attention to detail

Learning agility

MS Office

Job description

Entry-level Marketing & eCommerce support opportunity

Varied role across eCommerce, administration and customer service

Incredible Team Culture, full-time role, based in Arundel

ABL Distribution is a leading Queensland-based supplier of industrial, safety, washroom and adhesive products. With over 40 years of experience, building a reputation for delivering quality products and service while fostering a supportive and professional workplace culture where employees can grow and thrive. In 2025 we joined Signet who has helped over 60,000 Aussie businesses wrap, pack and ship their products for more than 50 years. Our ‘WHY’ isHelping Australia Compete. Signet as a national company, continues to grow with production, warehousing and office facilities in most states.

We’re looking for an organised, reliable and enthusiastic person to join our team in a Marketing & eCommerce Support role.

A varied, hands-on role supporting Marketing & eCommerce through website management, online orders, customer enquiries and marketing materials, while also providing frontline customer service, administration and showroom support across the wider business.

Don’t tick every box? If you’re motivated, adaptable and keen to learn, your transferable skills could make you a great fit.

Key responsibilities

eCommerce & Marketing Support

• Maintain and update website product information, including descriptions, specifications, images, pricing, categories, and product pages.


• Support customers with website enquiries, account activation, password resets, online orders, refunds, backorders, and delivery-related enquiries.


• Assist with website maintenance, category management, promotional content, and eCommerce initiatives.


• Support marketing campaigns by creating and updating flyers, brochures, graphics, signage, and digital content.


• Maintain marketing assets, product information, artwork, and digital files, while completing administrative tasks accurately and on time.


• Provide professional customer service by responding to enquiries via phone, email, website, and in person, including showroom support.


• Process customer orders and assist with product, pricing, stock, and order enquiries, while supporting the broader Customer Service and Sales teams as required.

Admin & Business Support

• Provide general administrative support across the business as required.


• Assist with data entry, filing, document preparation and spreadsheets.


• Maintain accurate records and follow established company procedures.


• Assist other departments with reasonable administration and operational tasks when required.


• Conduct quantitative respirator fit testing following completion of company-provided training. Maintain customer records, fit testing equipment and testing area.

About you

This role would suit someone starting their career or looking for a varied administration and eCommerce support position.

You’ll ideally have:

• Strong written and verbal communication skills.


• Good computer skills and confidence learning new systems.


• Strong attention to detail and accuracy.


• Good organisation and time management skills.


• A professional and helpful approach to customer service.


• The ability to follow established processes and instructions.


• The ability to manage routine tasks and changing daily priorities.


• A willingness to learn and assist across different areas of the business.