marhaba Lounge Attendant

Dnata; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Award rate pay

Career progression

Training program

Staff discounts

Job summary

Marhaba Lounge at Melbourne Airport, operated by dnata Airport Services, invites you to deliver exceptional guest experiences in a fast-paced aviation environment.

You will welcome international travelers, serve food and beverages, maintain lounge cleanliness, and uphold dnata's service standards while adapting to a rotating roster. This role offers a dynamic team atmosphere with comprehensive training and staff discounts.

Qualifications

• Must have RSA certification or be willing to obtain.
• Food handling certification or willingness to obtain.
• Hospitality or customer service experience preferred.
• Strong communication and interpersonal skills.
• Able to work rotating roster, including 24/7 availability.
• Able to lift up to 22kg and stand for extended periods.
• High attention to detail and hygiene standards.
• Positive attitude and team player.

Responsibilities

• Welcome and assist international travelers, ensuring a seamless lounge experience.
• Serve food and beverages, maintain lounge cleanliness and handle inquiries.
• Uphold high standards of customer service in an airport setting.
• Promote and maintain a positive company image through grooming and service.
• Comply with dnata SOPs and policies.

Skills

Strong communication

Interpersonal skills

Hospitality experience

Customer service mindset

Flexible hours

Able to lift 22kg

Education

RSA certification

Food handling certification

Job description

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class Marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport!

Primary Duties and Responsibilities

• Welcome and assist international travelers, ensuring a seamless and memorable lounge experience.
• Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
• Uphold the highest standards of customer service in a dynamic airport environment.
• Promote and maintain a positive company image (including grooming, behaviours and service)
• Comply with dnata Standard Operating Procedures and Policies

Essential Criteria:

• Ability to work a rotating roster, with 24/7 availability
• Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
• Must have a Food Handling certification or be willing to obtain one prior to commencement.
• Previous experience in a hospitality, food and beverage, or customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends, holidays, and shift work.
• Ability to lift and carry items up to 22kg and stand for extended periods.
• High attention to detail and a commitment to cleanliness and hygiene.
• Positive attitude, team player, and a passion for delivering exceptional guest service.

Benefits:

• Award Rate Salary.
• Opportunities for career development and advancement.
• Comprehensive training and induction program.
• Access to staff discounts.

Please note - To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.

Join Marhaba Lounge and be part of a team that creates memorable experiences for travellers every day!