Mandarin Technical Support Specialist — Remote (SaaS AI)

Eleven Labs

Queensland

Remote

AUD 110,000 - 155,000

Part time

6 days ago

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Benefits offered by this job

Innovative culture

Growth paths

Learning stipend

Social travel stipend

Annual offsite

Co-working stipend

Job summary

ElevenLabs is seeking a Technical Customer Support Specialist (Mandarin) to join our global, remote team. You’ll support enterprise customers using ElevenAgents, our API, and AI integrations, delivering clear guidance and timely resolutions.

You’ll work in English and Mandarin, diagnose complex issues, document solutions, and collaborate with product and engineering to improve the platform. This role offers remote work with international teams and growth opportunities.

Qualifications

Mandarin proficiency required, with strong written and spoken English.
Experience providing technical SaaS or enterprise support.
Familiarity with APIs and debugging integrations.

Responsibilities

Own enterprise support end-to-end, diagnosing complex issues and guiding customers to resolution.
Provide technical support in English and Mandarin for ElevenLabs APIs and ElevenAgents.
Become expert in ElevenAgents orchestration of LLMs, telephony, and AI integrations.
Identify patterns in tickets and surface gaps to engineering and product teams.
Create and maintain helpful, up-to-date end-user documentation.
Act as a trusted partner for enterprise customers throughout their journey with ElevenLabs.