Mandarin Technical Support Specialist — AI API & Agents

Eleven Labs; Canberra; Remoto; AUD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary stipend for learning and

Annual discretionary travel stipend

Descrizione del lavoro

ElevenLabs is seeking a Technical Customer Support Specialist (Mandarin) to join our global team. You’ll support enterprise customers, resolve complex issues, and drive improvements to our ElevenAgents platform and API usage.

Fluency in Mandarin and strong English are required, with a proactive, autonomous mindset in a fast-moving remote environment. You’ll collaborate across product and engineering to identify patterns, build clear documentation, and deliver exceptional technical support to our

Competenze

• 2–3 years in technical customer support at a SaaS or high-growth tech company with B2B or enterprise experience.
• Native or near-native Mandarin proficiency with strong written and spoken English.
• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets).
• Solid understanding of APIs and how developers integrate them; comfortable reading/troubleshooting code (Python/JavaScript).
• A genuine interest in implementing and experimenting with AI solutions.
• Experience working autonomously in a fast-moving, international, remote team.

Mansioni

• Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved.
• Provide high-quality technical support in both English and Mandarin.
• Become a deep expert in ElevenAgents and how customers use it to orchestrate LLMs, telephony, and other AI integrations.
• Identify patterns across support tickets and surface product gaps to engineering and product teams.
• Build and maintain documentation that actually helps — clear, accurate, and kept up to date.
• Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs.

Descrizione del lavoro

ElevenLabs is seeking a Technical Customer Support Specialist (Mandarin) to join our global team. You’ll support enterprise customers, resolve complex issues, and drive improvements to our ElevenAgents platform and API usage.

Fluency in Mandarin and strong English are required, with a proactive, autonomous mindset in a fast-moving remote environment. You’ll collaborate across product and engineering to identify patterns, build clear documentation, and deliver exceptional technical support to our