Enterprise AI Support Specialist (Remote)

ElevenLabs

Australia

Remote

AUD 90,000 - 120,000

Full time

14 days+

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Job summary

ElevenLabs seeks a Technical Customer Support Specialist to join a global, remote team. You’ll own enterprise support for ElevenAgents API and related platform integrations, diagnosing complex issues, communicating clearly, and driving product improvements with engineering and product teams.

With 2–3 years in SaaS technical support and a solid grasp of APIs, Python/JavaScript, and telephony concepts, you’ll thrive in fast-moving environments and help customers scale their AI initiatives

Qualifications

2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience.
Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself.
Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript.
Experience working autonomously in a fast-moving, international, remote team.

Responsibilities

Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
Provide high-quality technical support in English
Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that actually helps — clear, accurate, and kept up to date
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs