Mandarin AI Tech Support Specialist (Remote)

Eleven Labs; Central Coast Council; Remote; AUD 55,000 - 83,000; Part time

Job summary

ElevenLabs is recruiting a Technical Customer Support Specialist focused on Mandarin for remote enterprise support. You’ll diagnose complex issues with our API and ElevenAgents platform, and help customers maximize value in English and Mandarin.

You’ll join an international startup team, own end-to-end support, and contribute to product improvements through clear documentation and proactive customer engagement. Fluency in Mandarin and strong English are required.

Qualifications

• 2–3 years in technical customer support at a SaaS or high-growth tech company
• Native or near-native Mandarin proficiency, with strong written and spoken English
• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets)
• Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
• A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
• Experience working autonomously in a fast-moving, international, remote team

Responsibilities

• Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
• Provide high-quality technical support in both English and Mandarin
• Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
• Identify patterns across support tickets and surface product gaps to engineering and product teams
• Build and maintain documentation that actually helps — clear, accurate, and kept up to date
• Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

Skills

Mandarin proficiency

English proficiency

Technical support

SaaS experience

APIs basics

Tools

APIs knowledge

Python

JavaScript

Job description

ElevenLabs is recruiting a Technical Customer Support Specialist focused on Mandarin for remote enterprise support. You’ll diagnose complex issues with our API and ElevenAgents platform, and help customers maximize value in English and Mandarin.

You’ll join an international startup team, own end-to-end support, and contribute to product improvements through clear documentation and proactive customer engagement. Fluency in Mandarin and strong English are required.