Mandarin-Speaking Merchant Growth Specialist

HungryPanda; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

HungryPanda is seeking a merchant relations-oriented candidate to conduct market research, identify potential Chinese and Asian restaurant partners, and independently negotiate collaborations. You will support merchants with information, training, and platform operations, while visiting merchants regularly to optimize materials and relationships.

You will address merchant issues, propose practical solutions, and collaborate with marketing and delivery teams to boost merchant transactions and

Qualifications

• Commitment to delivering exceptional customer service across channels (written, phone, face to face).
• Clear, concise communication tailored to the audience.
• Excellent written detail and accuracy in communications.
• Ability to apply knowledge in a practical, commercial manner.

Responsibilities

• Conduct market research and analysis of competitors based on the market environment, and explore Chinese and Asian restaurant opportunities with order potential.
• Independently conduct business negotiations and reach cooperation with merchants, training, and platform operations.
• Regular merchant visits and timely layout/replace merchant materials for merchants.
• Understand merchants' real problems and propose solutions based on their needs.
• Actively solve merchants' problems and emergencies in daily operations.
• Collaborate with marketing, delivery, and other departments to increase merchant transaction volume and orders.
• Maintain a healthy and stable strategic partnership between merchants and the platform, optimizing merchant experience for win-win cooperation.
• Other duties as required by management.

Skills

Customer service

Communication

Attention to detail

Commerciality

Job description

HungryPanda is seeking a merchant relations-oriented candidate to conduct market research, identify potential Chinese and Asian restaurant partners, and independently negotiate collaborations. You will support merchants with information, training, and platform operations, while visiting merchants regularly to optimize materials and relationships.

You will address merchant issues, propose practical solutions, and collaborate with marketing and delivery teams to boost merchant transactions and