Bilingual Medical Receptionist – Mandarin/English

Eastwood Family Doctors; Sydney; On-site; AUD 52,000 - 64,000; Part time

Benefits offered by this job

Flexible Employment

Training & Development

Competitive Remuneration

Career Development

Meaningful Work

Convenient Location

Job summary

Eastwood Family Doctors is a growing, community-focused general practice in Eastwood, NSW, seeking a Mandarin-speaking Medical Receptionist to join our team. The role supports patients, handles bookings and billing, and helps maintain efficient clinic operations.

Training will be provided for the right candidate, with both part-time and full-time options discussed. We value a friendly, proactive person who can communicate clearly in Mandarin and English, deliver excellent customer service, and

Qualifications

• Fluent Mandarin Chinese and English – essential for patient interactions.
• Strong interpersonal and customer service abilities with a friendly, caring approach.
• Excellent organisational skills with attention to detail.
• Ability to multitask and stay calm in a busy clinic environment.
• Reliable, punctual and professional with a proactive attitude.

Responsibilities

• Greet patients warmly and manage reception with professionalism.
• Assist patients with enquiries and facilitate clear communication.
• Coordinate appointment bookings, cancellations and scheduling.
• Answer phone calls, take messages and direct inquiries appropriately.
• Process Medicare claims, patient payments and billing enquiries.
• Maintain accurate patient records and ensure confidentiality.
• Liaise with doctors, nurses and other healthcare staff.
• Support daily administrative tasks to keep the practice running smoothly.
• Uphold privacy requirements and data protection standards.

Skills

Mandarin Chinese

English

Customer service

Organisational skills

Multitasking

Tools

Medicare billing software

Practice management software

Job description

Eastwood Family Doctors is a growing, community-focused general practice in Eastwood, NSW, seeking a Mandarin-speaking Medical Receptionist to join our team. The role supports patients, handles bookings and billing, and helps maintain efficient clinic operations.

Training will be provided for the right candidate, with both part-time and full-time options discussed. We value a friendly, proactive person who can communicate clearly in Mandarin and English, deliver excellent customer service, and