Medical Receptionist

Young Street Medical; Wollongong City Council; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Supportive team environment

Calm clinic setting

Flexible hours

Job summary

Young Street Medical in Wollongong is recruiting a warm, organised Medical Receptionist to join our integrative clinic. You will be the first point of contact, manage appointments, greet patients, handle phone enquires and admin tasks with professionalism.

We offer family-friendly hours including Monday, Wednesday and Friday with potential to cover additional hours as the clinic grows. A supportive team, calm clinic setting and commitment to compassionate, patient-centred care define our

Qualifications

• Previous experience as a medical receptionist.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to multitask.
• Confidence with electronic medical records and data entry.
• Understanding of Medicare billing (desirable).
• Proactive, team-oriented mindset.
• Experience with Best Practice is a plus.

Responsibilities

• Welcoming patients and creating a calm, professional first impression.
• Managing appointments, scheduling, and confirmations.
• Answering phones and responding to enquiries with warmth and efficiency.
• Processing payments and assisting with billing enquiries.
• Managing patient records and maintaining confidentiality.
• General clerical duties including filing, faxing and correspondence.
• Provide general administrative support to ensure smooth daily operations.

Skills

Receptionist experience

Excellent communication

Organisational skills

EMR data entry

Medicare billing familiarity

Team-oriented

Best Practice experience

Tools

Best Practice

Job description

Join Young Street Medical as our Medical Receptionist

Are you looking for meaningful work in healthcare that fits perfectly around a busy lifestyle?

Young Street Medical is seeking a warm, organised and proactive Medical Receptionist to join our growing integrative medical clinic in Wollongong.

Young Street Medical is a modern integrative medical practice dedicated to whole-person care. We blend evidence-based conventional medicine with complementary and lifestyle-focused therapies, helping patients uncover root causes and take an active role in their health journey.

Our clinic is calm, welcoming and patient-centred. We value thoughtful care, education, prevention and genuine connection. As we continue to grow, we’re looking for someone who shares our commitment to professionalism, compassion and excellence in service.

About Young Street Medical

Young Street Medical is a modern integrative medical practice dedicated to whole-person care. We blend evidence-based conventional medicine with complementary and lifestyle-focused therapies, helping patients uncover root causes and take an active role in their health journey.

Our clinic is calm, welcoming and patient-centred. We value thoughtful care, education, prevention and genuine connection. As we continue to grow, we’re looking for someone who shares our commitment to professionalism, compassion and excellence in service.

The Hours

Monday, Wednesday & Friday

10:00am – 3:00pm

(+ availability to cover hours during times of sick/annual leave)

These hours are ideal for someone balancing family, study or other commitments. There is strong potential for additional hours in the future as the clinic continues to grow.

The Role

As the first point of contact for our patients, you will play a vital role in creating a positive and supportive experience.

Your responsibilities will include:

• Welcoming patients and creating a calm, professional first impression
• Managing appointments, scheduling, and confirmations
• Answering phones and responding to enquiries with warmth and efficiency
• Processing payments and assisting with billing enquiries
• Managing patient records and maintaining strict confidentiality
• Perform general clerical duties, including filing, faxing, and managing correspondence.
• General administrative support to ensure smooth daily operations

What We’re Looking For

• Previous experience as a medical receptionist
• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong organisational skills, attention to detail and the ability to multitask
• Confidence with electronic medical records and data entry with a high level of accuracy
• Understanding of Medicare billing and item numbers (desirable)
• A proactive, team-oriented mindset
• Previous experience with Best Practice is a plus

Most importantly, we’re looking for someone who aligns with our values - professionalism, integrity and compassion.

Why Join Young Street Medical?

• Supportive, collaborative team environment
• A beautiful, calm clinic setting
• Family-friendly hours with excellent work-life balance
• Opportunity to grow with a forward-thinking integrative practice
• The chance to contribute to meaningful, patient-centred healthcare in the Wollongong community
• An hourly rate above the award will be offered, based on your experience and capabilities.

If you are organised, warm, and passionate about contributing to a clinic that is redefining healthcare, we would love to hear from you.

Join us as we continue building a healthcare destination that empowers patients and fosters a culture of collaboration and excellence!