Mandarin-Speaking Logistics Network Lead

NorthStone Talent Partners; Brisbane; On-site; AUD 100,000 - 140,000; Full time

Job summary

NorthStone Talent Partners is partnering with a global logistics client to build and standardise a regional last‑mile network in Brisbane. The role drives end-to-end DSP partnerships, sets standards and SOPs, and scales governance across multiple outlets and last-mile operations.

You will monitor KPIs, optimise coverage, and lead audits while escalating issues and implementing corrective actions to deliver reliable, customer-focused logistics solutions.

Qualifications

• Experience in logistics, transport, warehousing or parcel delivery, ideally in last-mile.
• Experience managing delivery partners or contractors, including onboarding and performance.
• Comfortable using data to track KPIs, spot issues and drive improvements.
• Experience developing SOPs, running audits or leading root cause analysis.
• Strong communicator who works well across teams and partners.
• Knowledge of Chain of Responsibility, WHS or contractor compliance is highly regarded.
• Fluent business English required. Mandarin is highly regarded.

Responsibilities

• Manage the full DSP partner lifecycle, including onboarding, training, performance management and compliance.
• Monitor network KPIs, including on-time delivery, exceptions, complaints and operational efficiency.
• Optimise outlet and DSP coverage based on business demand and regional network performance.
• Oversee daily outlet and last-mile operations, ensuring service quality and minimising parcel damage, loss and misdelivery.
• Identify operational issues, conduct root cause analysis and drive corrective actions.
• Conduct regular network audits to ensure compliance with company policies and regulations.
• Develop and improve regional network standards, SOPs and compliance requirements.
• Prepare performance reports and work cross-functionally to support network improvements and expansion.

Skills

Last-mile logistics

KPI tracking

SOP development

Root cause analysis

Cross-team communication

Contractor management

Data-driven decisions

WHS/CoR knowledge

English fluency

Job description

NorthStone Talent Partners is partnering with a global logistics client to build and standardise a regional last‑mile network in Brisbane. The role drives end-to-end DSP partnerships, sets standards and SOPs, and scales governance across multiple outlets and last-mile operations.

You will monitor KPIs, optimise coverage, and lead audits while escalating issues and implementing corrective actions to deliver reliable, customer-focused logistics solutions.