Logistics Quality Analyst - Mandarin Speaking

NorthStone Talent Partners; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

NorthStone Talent Partners is recruiting a Logistics Quality Analyst for a client in Sydney CBD NSW to reduce parcel damage and loss across the network. You will track quality performance and build training to lift frontline teams.

This role emphasizes cross-functional collaboration with warehousing, transport and fulfillment, translating complex operational issues into SOPs and actionable improvements to ensure quality targets are met.

Qualifications

• Experience in logistics operations and quality control analysis.
• Experience developing standardized workflows (SOP) and coordinating with operations teams to implement them.
• Continuous improvement mindset.

Responsibilities

• Aggregate and present daily, weekly, and monthly end-to-end logistics quality metrics across the network.
• Identify root causes of quality anomalies and produce in-depth diagnostic reports to drive decisions.
• Collaborate with warehousing, transportation and fulfillment to design and track targeted action plans.
• Translate complex operational issues into standardized SOPs and design training sessions for relevant teams.

Skills

Logistics operations

Process improvement

Quality control analysis

Cross-functional communication

Job description

Logistics Quality Analyst - Mandarin Speaking

NorthStone Talent Partners – Sydney CBD NSW

Our client is a global logistics company with a rapidly growing presence in Australia, operating across Sydney, Melbourne, Adelaide, Brisbane and Perth. Backed by an established international network and strong global capabilities, the business is continuing to expand its Australian operations.

As the team grows, they are investing in local talent and creating a collaborative, fast-paced and entrepreneurial environment. The business is focused on delivering reliable, efficient and customer-focused logistics solutions, underpinned by technology and strong operational capability.

About the role

We are looking for a Logistics Quality Analyst to help us reduce parcel damage and loss across our network. You will track quality performance, find where problems start, and work with operations teams to put practical fixes in place. You will also build training that helps frontline and operational teams lift the standard of their work.

What you will do

Responsible for aggregating and presenting daily, weekly, and monthly end-to-end logistics quality metrics (such as cargo damage and loss rates), while monitoring operations across all supply chain nodes to ensure real-time visibility and proactive tracking of key quality KPIs.

Timely identify potential operational risks, pinpoint the exact stages and root causes of quality anomalies, and periodically produce in-depth operational analysis and diagnostic reports to drive data-informed decision-making.

Leverage data insights to collaborate with key business units (warehousing, transportation, fulfillment) to design, execute, and track targeted action plans, ensuring core quality targets are consistently met.

Translate complex operational issues into standardized SOPs and continuous quality control frameworks, while designing and delivering training sessions for relevant teams to foster quality awareness and operational enablement.

What you will bring

Previous experience in logistics operations, process improvement, quality control analysis.

Experience in developing or improving standardlized workflows(SOP) and coordinating with operations team to implement them.

Result-oriented with a continuous improvement mindset.

Good cross-functional communication and coordination skills to drive alignment and project execution across teams.