Logistics Coordinator (Mandarin speaking)

NorthStone Talent Partners; Brisbane; On-site; AUD 100,000 - 140,000; Full time

Job summary

NorthStone Talent Partners is partnering with a global logistics client to build and standardise a regional last‑mile network in Brisbane. The role drives end-to-end DSP partnerships, sets standards and SOPs, and scales governance across multiple outlets and last-mile operations.

You will monitor KPIs, optimise coverage, and lead audits while escalating issues and implementing corrective actions to deliver reliable, customer-focused logistics solutions.

Qualifications

• Experience in logistics, transport, warehousing or parcel delivery, ideally in last-mile.
• Experience managing delivery partners or contractors, including onboarding and performance.
• Comfortable using data to track KPIs, spot issues and drive improvements.
• Experience developing SOPs, running audits or leading root cause analysis.
• Strong communicator who works well across teams and partners.
• Knowledge of Chain of Responsibility, WHS or contractor compliance is highly regarded.
• Fluent business English required. Mandarin is highly regarded.

Responsibilities

• Manage the full DSP partner lifecycle, including onboarding, training, performance management and compliance.
• Monitor network KPIs, including on-time delivery, exceptions, complaints and operational efficiency.
• Optimise outlet and DSP coverage based on business demand and regional network performance.
• Oversee daily outlet and last-mile operations, ensuring service quality and minimising parcel damage, loss and misdelivery.
• Identify operational issues, conduct root cause analysis and drive corrective actions.
• Conduct regular network audits to ensure compliance with company policies and regulations.
• Develop and improve regional network standards, SOPs and compliance requirements.
• Prepare performance reports and work cross-functionally to support network improvements and expansion.

Skills

Last-mile logistics

KPI tracking

SOP development

Root cause analysis

Cross-team communication

Contractor management

Data-driven decisions

WHS/CoR knowledge

English fluency

Job description

Our client is a global logistics company with a rapidly growing presence in Australia, operating across Sydney, Melbourne, Adelaide, Brisbane and Perth. Backed by an established international network and strong global capabilities, the business is continuing to expand its Australian operations.

As the team grows, they are investing in local talent and creating a collaborative, fast-paced and entrepreneurial environment. The business is focused on delivering reliable, efficient and customer-focused logistics solutions, underpinned by technology and strong operational capability.

About the Role

This role owns the end-to-end build, standardisation and performance of our regional logistics network, spanning DSP partners in Brisbane, offline outlets and last-mile delivery. You'll set the network standards and SOPs, keep operational quality on track across the region, lift partner capacity and service levels, and manage risk as the network scales. It's a role for someone who thrives on turning a fast-growing, multi-region network into a well-governed, scalable operation.

Key Responsibilities

• Manage the full DSP partner lifecycle, including onboarding, training, performance management and compliance.
• Monitor network KPIs, including on-time delivery, exceptions, complaints and operational efficiency.
• Optimise outlet and DSP coverage based on business demand and regional network performance.
• Oversee daily outlet and last-mile operations, ensuring service quality and minimising parcel damage, loss and misdelivery.
• Identify operational issues, conduct root cause analysis and drive corrective actions.
• Conduct regular network audits to ensure compliance with company policies and regulations.
• Develop and improve regional network standards, SOPs and compliance requirements.
• Prepare performance reports and work cross-functionally to support network improvements and expansion.

About You

• Experience in logistics, transport, warehousing or parcel delivery, ideally in last-mile is ideal. We welcome applications from everyone, whatever your background
• Experience managing delivery partners or contractors, including onboarding and performance
• Comfortable using data to track KPIs, spot issues and drive improvements
• Experience developing SOPs, running audits or leading root cause analysis
• Strong communicator who works well across teams and partners
• Knowledge of Chain of Responsibility, WHS or contractor compliance is highly regarded
• Fluent business English required. Mandarin is highly regarded