Architecture & Strategy Analyst

NSW Department of Customer Service; City of Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Flexible leave

Health and wellbeing programs

Job summary

The NSW Department of Customer Service – Parramatta NSW is hiring an Architecture & Strategy Analyst on an ongoing, full-time basis. The role supports ICT Enterprise Architecture and Strategy, reviewing, analysing and maintaining enterprise strategies and architecture repositories to enable strategic direction and performance.

The position is hybrid, in-office 2-3 days per week, subject to workplace policies, with opportunities to influence architecture across NSW Government agencies and improve

Qualifications

• Experience in enterprise architecture and strategy analysis.
• Ability to administer and support Enterprise Architecture Governance processes.
• Capability to develop and maintain architecture models and centralised repositories.

Responsibilities

• Support the strategy development process through comprehensive research and analysis, ensuring well-articulated strategy messages for both internal and external stakeholders.
• Enhance technology investment alignment by analysing planned investments and strategic roadmaps, verifying consistency with Enterprise Architecture models and linkages to the Technical Debt Register.
• Strengthen architectural coherence by reviewing Client Agency technology plans for adherence to EA principles and standards, maintaining up-to-date architecture repositories.
• Maintain governance integrity by administering and supporting Enterprise Architecture Governance processes, enforcing standards and reviewing submissions for completeness and stakeholder engagement.
• Contribute to accessibility by developing and maintaining architecture models and ensuring centralised storage for stakeholders.

Job description

NSW Department of Customer Service – Parramatta NSW

Architecture & Strategy Analyst
Clerk Grade: 7/8; $116,981 - $129,492 plus super
Employment Type: Ongoing, Fulltime
Location: Parramatta, Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

The Architecture & Strategy Analyst Supports the ICT Enterprise Architecture and Strategy team by reviewing, analysing, and maintaining enterprise strategies, architecture repositories, and supporting functions to enable strategic direction, activity prioritisation, and performance achievement.

Key responsibilities

• Support the strategy development process through comprehensive research and analysis, ensuring well-articulated strategy messages for both internal and external stakeholders.
• Enhance technology investment alignment by analysing planned investments and strategic roadmaps, verifying consistency with Enterprise Architecture models and ensuring accurate linkage with the Technical Debt Register.
• Strengthen architectural coherence by reviewing Client Agency technology plans and submissions for adherence to Enterprise Architecture principles and standards, maintaining up-to-date architecture repositories that reflect strategic alignment.
• Ensure governance integrity by administering and supporting Enterprise Architecture Governance processes, enforcing compliance with established standards and thoroughly reviewing submissions for completeness and stakeholder engagement.
• Optimise architecture accessibility by contributing to the development and maintenance of architecture models, ensuring centralised storage and seamless access for relevant stakeholders.
• Maintain operational efficiency through proactive work task reviews, allocation, monitoring, reporting and escalation, mitigating risks to service levels and driving continuous improvement.

Foster collaborative partnerships by supporting Client Agency relationships and networks with effective communication, negotiation, and issue resolution, facilitating optimal service delivery and stakeholder engagement.

The key challenges to be successful in this role

Navigating complexity of multiple stakeholders, legacy systems and siloed departments.
Balancing current and new architectures and resources in the context of competing business demands
Developing, maintaining and managing relationships and communications with a wide range of key stakeholders while driving a client service environment to ensure best possible architectural outcomes.

About you

You are curious about how technology can improve services and business outcomes, and you are motivated to build your understanding of enterprise architecture, technology strategy and governance. You enjoy researching complex issues, analysing information and translating your findings into clear, practical advice.

You bring a structured and detail-oriented approach, with an appreciation for why standards, assurance and governance are essential to responsible technology investment and delivery. You communicate confidently with technical and non-technical stakeholders, build productive relationships and are comfortable working across competing priorities in a changing environment.

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW

• *We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
• *Flexible leave so you can recharge and make time for what counts
• *Much more than just a job, you can build a career here
• *Access to health and well-being programs including Fitness Passport

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 8th October 2026 @11.59pm

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process