Manager Shared Living | Grafton & Coffs Harbour

Aruma; Grafton; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Leadership development

Career growth

Supportive culture

Job summary

Aruma is seeking a strategic and people-focused Manager Shared Living to lead a portfolio of Home & Living services in Grafton & Coffs Harbour. You will guide teams delivering high-intensity supports and behaviours of concern, ensuring safe, person-centred care and regulatory compliance.

You will shape growth opportunities, build strong partnerships, and drive continuous improvement across regions while fostering a supportive, values-driven workplace culture.

Qualifications

• Demonstrated leadership in disability or health services.
• Experience supporting people with complex needs and high-intensity supports.
• Understanding of Positive Behaviour Support and person-centred practice.
• Strong stakeholder engagement and networking abilities.

Responsibilities

• Lead, coach and develop teams delivering supports to participants with complex needs.
• Drive participant outcomes through person-centred and strengths-based practices.
• Foster a culture of safety, quality, accountability and continuous improvement.
• Ensure compliance with NDIS Practice Standards and safeguarding requirements.
• Oversee service quality, risk, incident management and performance.
• Build relationships with participants, families, advocates and stakeholders.
• Manage budgets, workforce planning and service performance for sustainable outcomes.
• Identify growth opportunities within local community and broader network.
• Develop strategic partnerships and referral pathways for service expansion.

Skills

Leadership experience

Disability services

Positive Behaviour Support

Stakeholder engagement

Budget and workforce management

Decision-making & problem-solving

Job description

Manager Shared Living | Grafton & Coffs Harbour

Lead High-Intensity Supports. Drive Service Excellence. Create Meaningful Impact.

At Aruma, we believe everyone deserves the opportunity to live a great life - the life they want, the life they choose. As one of Australia's leading disability service providers, we're seeking an experienced and passionate Manager Shared Living to lead a portfolio of Home & Living services supporting people with complex disability support needs, including participants requiring high-intensity supports and specialised behaviour support interventions.

About the Role

As the Manager Shared Living, you will lead a portfolio of services supporting people with complex needs, high-intensity supports and behaviours of concern, ensuring every participant receives safe, high-quality, person-centred support.

This role combines operational excellence with strategic leadership, offering the opportunity to grow and strengthen services within your region. Through active networking, community engagement and stakeholder relationship building, you'll identify emerging opportunities, expand service reach, and help shape innovative support solutions that make a lasting difference in people's lives.

You will play a critical role in developing high-performing teams, driving a culture of accountability and continuous improvement, and ensuring services operate safely, effectively and in line with regulatory requirements.

Key Responsibilities

• Lead, coach and develop teams delivering supports to participants with complex needs, high-intensity supports and behaviours of concern.
• Drive exceptional participant outcomes through person-centred and strengths-based practices.
• Foster a positive culture focused on safety, quality, accountability and continuous improvement.
• Ensure compliance with NDIS Practice Standards, safeguarding requirements and organisational policies.
• Oversee service quality, risk management, incident management and operational performance.
• Build strong relationships with participants, families, advocates and key stakeholders.
• Manage budgets, workforce planning and service performance to achieve sustainable outcomes.
• Identify growth opportunities within the local community and broader service network.
• Develop strategic partnerships and referral pathways to support future service development and expansion.

About You

You are a confident and resilient leader who thrives in complex environments and is passionate about supporting people to achieve meaningful outcomes.

You'll bring:

• Demonstrated leadership experience within disability, community services, health or human services.
• Experience supporting people with complex disabilities, high-intensity support needs and behaviours of concern.
• Strong understanding of Positive Behaviour Support and person-centred practice.
• Proven ability to lead, motivate and develop high-performing teams.
• Excellent stakeholder engagement, relationship-building and networking skills.
• Commercial and operational acumen, including budget and workforce management experience.
• Strong decision-making, communication and problem-solving capabilities.
• Knowledge of NDIS funding, compliance and quality requirements is highly regarded.

Why Join Aruma?

At Aruma, we're guided by our values and united by our purpose of supporting people with disability to live their best lives.

When you join us, you'll enjoy:

• The opportunity to lead impactful services that change lives.
• A supportive and values-driven culture.
• Ongoing leadership development and career growth.
• The ability to influence service innovation and growth within your region.
• Working with passionate teams dedicated to delivering exceptional outcomes for participants.

Make a Difference Every Day

If you're a strategic and people-focused leader with experience supporting individuals with complex needs, high-intensity supports and behaviours of concern, we'd love to hear from you.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Closing Date: Friday 27th November 2026