Manager Shared Living - Townsville

Aruma; Townsville City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Fitness subsidy

Employee assistance

Discounted health insurance

BRAVE Awards

Job summary

Aruma in Townsville is seeking a Manager in Home & Living to lead a dedicated team delivering person-centred disability services. You’ll shape strategy, support staff development and ensure high-quality outcomes for the people we support.

You’ll bring 5+ years of middle-management experience, relevant qualifications, and a passion for human rights and exceptional service. This is a values-driven leadership role with a clear impact in the community.

Qualifications

• Minimum 5 years in a middle management role, ideally in disability services.
• Relevant tertiary qualifications such as Diploma/Cert IV in related fields.
• Commitment to human rights and person-centred care.

Responsibilities

• Lead and inspire a dedicated Home & Living team to deliver high-quality disability services.
• Provide ongoing coaching, mentorship and development opportunities for staff.
• Oversee budgets, rosters and performance to align with strategic priorities.
• Champion human rights-based, person-centred care across the team.
• Navigate multiple systems to coordinate services and support targets.

Skills

Team Leadership

Staff Mentoring

Strategic Planning

Education

Diploma in Individual Support

Cert IV in Individual Support/Business Management

Job description

Manager Home and Living | Townsville

Lead. Inspire. Empower.

At Aruma, leadership isn’t just about managing teams—it’s about empowering people to thrive. As a Manager in Home & Living, you’ll take charge of our passionate team, guiding them to deliver exceptional, person-centered support for people with disabilities. This is your opportunity to lead with purpose and drive meaningful change.

About The Role

As a strong and visionary leader, you’ll oversee our Home & Living services in Townsville, ensuring your team is engaged, high-performing, and aligned with Aruma’s mission. Your strategic management skills and authentic leadership style will be key in creating a supportive environment for both staff and customers.

About You

• You bring at least 5 years of experience in a middle management role, with a proven ability to lead and inspire teams, ideally in the disability services sector.
• You have relevant tertiary qualifications, such as a Diploma in Individual Support, Cert IV in Individual Support/Business Management, or equivalent.
• You have a strong passion for human rights, outstanding customer service, and creating lasting positive change through leadership.
• You thrive on mentoring, coaching, and developing high-performing teams, helping individuals reach their full potential.
• Your communication skills are exceptional, allowing you to be an influential voice and inspire others.
• You lead with empathy, compassion, and a deep understanding of diverse perspectives.
• You excel in team collaboration and have a natural ability to bring out the best in people.
• We encourage applications from candidates with a disability. Your experiences will enhance our advocacy and support a more inclusive world.

Key Responsibilities

• Team Leadership: Inspire and manage a dedicated team to deliver high-quality disability services, focused on customer service excellence and continuous team growth.
• Develop and Mentor: Provide ongoing coaching, mentoring, and development opportunities for your team, fostering a positive, high-performing, and motivated work environment.
• Operational Excellence: Take ownership of key management responsibilities, including budgets, rosters, and team performance against strategic priorities, ensuring alignment with organisational goals.
• Human Rights & Person-Centred Care: Champion human rights-based, person-centred practices in your team’s approach, ensuring the highest level of support for individuals with disabilities.
• Leadership in Action: Navigate and lead multiple systems, ensuring effective coordination and communication to support the team’s success and operational targets.

Why Work with Aruma?

• Salary Packaging: Take advantage of tax-free living expenses up to $15,900 and an additional $2,650 for meals and entertainment each year.
• Fitness Passport: Subsidised gym membership to help you stay active and healthy.
• Employee Assistance Program: Access to free, confidential support services including legal, financial, and lifestyle assistance.
• Discounted Health Insurance: Exclusive health and wellness discounts through Bupa.
• Recognition & Rewards: Celebrate your hard work and achievements through our BRAVE Reviews and annual BRAVE Awards night.
• Job Satisfaction: Experience the fulfilment that comes from empowering your team and making a real difference in the lives of the people we support, all within a values-driven organisation.

About Us

At Aruma, we’re committed to building an inclusive and diverse workforce. Our mission is to champion human rights and create a world where every individual is treated with dignity and respect. We believe in empowering our team to be BRAVE (bold, respectful, accountable and excellent)—values that we live by every day.

People love working at Aruma because they know they’re making a direct impact in people’s lives. Join us to help shape the future of disability support and make a difference as a leader in the industry.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Our Recruitment Approach

We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you’re unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.

Applications close 17/12/26 unless filled prior

Please contact [e-mail] if you require further information.