Manager - Residential Services

Aboriginal Family Support Services Ltd; Adelaide; On-site; AUD 110,000 - 145,000; Full time

Benefits offered by this job

Salary packaging benefits

Professional development opportunities

Leadership growth opportunities

Job summary

Aboriginal Family Support Services is seeking a Manager Residential Services to lead high-quality residential care across multiple homes in Metropolitan Adelaide. You will provide trauma-informed, culturally responsive leadership while overseeing staffing, resources and program performance to ensure safe, stable homes for Aboriginal children and young people.

You will drive service quality, reporting and continuous improvement, building strong partnerships with government agencies and community

Qualifications

• Demonstrated experience managing residential care, child protection, youth services or related programs.
• Strong leadership skills with experience leading and developing high-performing teams.
• Knowledge of trauma-informed practice and culturally responsive service delivery.
• Experience managing budgets, program resources, reporting and operational performance.
• Strong communication, stakeholder engagement and relationship-building skills.
• A commitment to improving outcomes for Aboriginal children, young people and families.

Responsibilities

• Leading residential care services that are trauma-informed, culturally responsive and child-centred.
• Managing and developing teams through coaching, supervision, performance management and professional leadership.
• Ensuring children and young people are supported to maintain family, sibling and cultural connections.
• Overseeing staffing, rostering, resources and operational requirements to maintain safe and stable home environments.
• Driving service quality, compliance, reporting and continuous improvement across residential programs.
• Building strong relationships with government agencies, community organisations and key stakeholders.

Skills

Leadership

Trauma-informed practice

Budget management

Stakeholder engagement

Communication

Cultural responsiveness

Education

Degree in Social Work / Social Sciences / Psychology

Diploma in Human Services / Youth Work

Job description

Aboriginal Family Support Services is the leading Aboriginal Community Controlled Organisation that has been providing services to Aboriginal families and communities across South Australia for over 40 years

Lead therapeutic and culturally responsive residential care services, creating safe and supportive homes for Aboriginal children and young people.

About the Role

Make a meaningful difference in the lives of Aboriginal children and young people in care. The Manager Residential Services is responsible for leading the delivery of high-quality residential care across multiple homes within Metropolitan Adelaide. This role ensures children and young people receive safe, stable, trauma-informed and culturally responsive support while overseeing staffing, resources, service quality and operational performance. You will provide leadership to teams, drive best practice service delivery, and build strong partnerships that support positive outcomes for children, young people and families.

What You'll Be Doing

• Leading residential care services that are trauma-informed, culturally responsive and child-centred.
• Managing and developing teams through coaching, supervision, performance management and professional leadership.
• Ensuring children and young people are supported to maintain family, sibling and cultural connections.
• Overseeing staffing, rostering, resources and operational requirements to maintain safe and stable home environments.
• Driving service quality, compliance, reporting and continuous improvement across residential programs.
• Building strong relationships with government agencies, community organisations and key stakeholders.

What You'll Bring

• Demonstrated experience managing residential care, child protection, youth services, community services or related programs.
• Strong leadership skills with experience leading and developing high-performing teams.
• Knowledge of trauma-informed practice, therapeutic care and culturally responsive service delivery.
• Experience managing budgets, program resources, reporting and operational performance.
• Strong communication, stakeholder engagement and relationship-building skills.
• A commitment to improving outcomes for Aboriginal children, young people and families.

Why Join AFSS?

• Lead services that provide safe, stable and nurturing homes for Aboriginal children and young people.
• Join a respected Aboriginal Community Controlled Organisation committed to cultural safety and excellence.
• Salary packaging benefits to increase your take-home pay.
• Ongoing professional development and leadership growth opportunities.
• Work alongside passionate people dedicated to improving outcomes for children, families and communities across South Australia.

Compliance Requirements

To be successful in this role you will hold, or be willing to obtain:

• A degree in Social Work /Social Sciences/ Psychology or diploma in Human Services/Youth Work, together with management qualifications and/or demonstrated expertise, and significant experience in the provision of human services
• Current Working With Children Check
• National Police Clearance – Obtained within 6 months
• Safe Environments for Children and Young People (Through Their Eyes) Certificate
• Current Australian Driver's Licence

Don’t have a WWCC? You can apply online at www.sa.gov.au/screening . If you do not yet have the above compliance, we strongly encourage you to apply as soon as possible to avoid delays in the recruitment process.

Always Was, Always Will Be Aboriginal Land.

Applications may be assessed as they are received, and the position may be filled prior to the closing date.

The Aboriginal Family Support Service aims to support and strengthen Aboriginal grandparents and their families through the generations. The program provides information, advocacy and referrals as well as group activities, respite camps and peer support groups. Source: this is an extract from the company’s own website.

Your application will include the following questions:

• Which of the following statements best describes your working rights within Australia?
• Do you identify as Aboriginal/Torres Strait Islander? (please note this question is asked for diversity purposes only)
• Do you hold a current Working with Children Check (WWCC)?
• If \"No\" are you willing to Obtain?
• Do you hold a National Police Clearance that was obtained within the last 6 months.
• If \"No\" are you willing to obtain?
• Do you hold a current South Australian Drivers Licence?
• Do you have a current Safe Environments for Children and Young People (ThroughTheirEyes) certificate?
• If \"No\", are you willing to obtain?