Family Wellbeing Service Practitioner

Aboriginal & Torres Strait Islander Community Heal; Brisbane; On-site; AUD 87,000 - 106,000; Full time

Benefits offered by this job

Laptop & mobile phone provided

Salary packaging up to $15,900 net +FB

Entertainment benefits per year

9 day fortnight option

Job summary

ATSICHS Brisbane is a community-owned not-for-profit delivering health care and social services to Aboriginal and Torres Strait Islander peoples in Brisbane and Logan. The Family Wellbeing Services program provides coordinated, culturally safe support for vulnerable families using holistic case management and collaboration with multiple service providers.

The role requires a degree or Diploma in relevant fields, strong case management, and the ability to engage with Child Safety and other

Qualifications

• Must have strong case management skills and ability to document with clear written communication.
• Demonstrated understanding of relevant legislation and ability to apply practice frameworks.
• Commitment to ATSICHS values and culturally safe practice.

Responsibilities

• Build relationships with clients using micro-counselling techniques and supportive communication.
• Conduct safety assessments and respond to domestic violence, self-harm, or child safety concerns.
• Maintain detailed case notes reflecting client voices and perspectives.
• Coordinate with internal and external services to provide wrap-around care.
• Participate in supervision and MOBnet tasks as required.

Skills

Strong case management

Grammatical writing

Organisational skills

Time management

Stakeholder engagement

Cultural safety awareness

Education

Bachelor degree in Social Work or related field

Certificate IV in Community Services

Job description

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

You can access the full Position Description by visiting our website under "Join Our Team".

The ATSICHS Family Wellbeing Services (FWS) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families experiencing vulnerability. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. At ATSICHS, through holistic case management, and collaboration with multiple service providers, FWS empowers families to navigate challenges, develop essential life skills, and access therapeutic support. The program also engages with families involved in the child protection system, working to address safety concerns, facilitate reunification, and support positive outcomes for children and their families.

Duties

• Build strong relationships with clients through effective micro-counselling techniques (body language, voice tone, active listening) and delivering unconditional positive regard in removing shame or blame perceptions of client beliefs.
• Deliver immediate safety assessment and safety responses, documented and approved by line-Manager, in instances of domestic and family violence, self-harm/mental health, and child abuse.
• Facilitate ATSICHS ‘Narrative Assessment Tools’ completed in full by client ensuring the voices of clients are imbedded in their assessment. Facilitate conversations and introspection on all assessment domains.
• Deliver positive reinforcement and continually highlight client strengths and successes to shift/maintain a positive immediate outlook.Deliver ongoing motivational change interventions, safely challenging client values with current actions.
• Build the parenting capability through in-home parental mentoring, parenting confidence, and attachment knowledge that promote flourishing child rearing.
• Improveparental management of stress and personal wellbeing, including coordinating access to ATSICHS contracted private mental health services.
• Deliver case managed services according to the program model of care, ensuring minimum case load requirements are maintained to ensure equitable access to services for community.
• Maintain accurate and detailed case notes of all client interactions, ensuring case notes are written from the perspective of clients in their voice.
• Complete SRS (client-led brief session rating survey) and ORS (client-led brief wellbeing rating tool) upon each occasion of direct face-to-face support provided to client.
• As per MOBnet Performance module, participate in monthly prescheduled supervision with direct line Manager. Ensure Supervision tasks are the priority in work completion. Ensure all associated monthly supervision tasks in MOBnet are completed (two-way feedback, team culture score, etc).

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.
• Starting salary of $96,421+ 12% super.
• Permanent Full-Time role.
• Company provided laptop & mobile phone.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours/9 day fortnight options available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

Required

• Current bachelor's degree in Social Work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention or Criminology with 2 years' relevant experience in social services field.

OR

• Certificate IV in a relevant Community Services field with at least 3 years of case management experience within Family Support, Child Protection, Youth Support, Housing or a related field and a commitment to complete a Diploma (funded by ATSICHS) while working.

AND

• Strong case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Demonstrated ability to understand, apply, and critique social work theoretical frameworks of practice, aligned with ATSICHS values. Ability to deliver real-time adaption of client interventions that build client motivation, insight and acceptance, self-awareness, decision making (agency), and sustainable behaviour change.
• Ability to apply technical knowledge of relevant legislation (child protection/housing/youth justice etc). Ability to critique legislative grey zones, while managing organisational and child/client harm risks.
• Ability to manage interpersonal conflict with families and Child Safety, while de-escalating heightened interactions towards solutions-oriented plans.
• Ability to proactively engage with/develop strong working relationships with Child Safety and other key stakeholders.
• Ability to identify and refer numerous internal ATSICHS programs and services to activate wrap-around care for clients, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.

Additional Requirements

National Police Certificate.

Current Working with Children's Card (Blue Card) or be eligible to apply.

Driver's Licence.

Evidence of Work Rights.

Immunisations Category B.

Travel to work in the community on a regular basis.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.