Family Wellbeing Service Practitioner

Aboriginal & Torres Strait Islander Community Health Service Brisbane; Brisbane; On-site; AUD 87,000 - 106,000; Full time

Benefits offered by this job

Laptop provided

Mobile phone provided

Salary packaging up to net and extra F

Professional development

Employee Assistance Program

Job summary

Aboriginal & Torres Strait Islander Community Health Service Brisbane (ATSICHS Brisbane) seeks a dedicated role within the Family Wellbeing Services program to support Indigenous families facing vulnerability. The role emphasizes culturally safe case management and collaborative care with multiple providers to strengthen family capacity.

The position involves direct client work including safety assessments, coaching on parenting, and documentation that reflects the client's voice.

Qualifications

• Bachelor’s degree in Social Work or related field with 2 years’ relevant experience in social services.
• Certificate IV in a relevant Community Services field with at least 3 years of case management experience within Family Support, Child Protection, Youth Support, Housing or a related field and a commitment to complete a Diploma.
• National Police Certificate is required and a Blue Card Working with Children is desirable or eligible to apply.

Responsibilities

• Build strong relationships with clients through micro-counselling and supportive engagement to promote client motivation and wellbeing.
• Deliver safety assessments and responses for domestic violence, self-harm/mental health, and child safety concerns.
• Document thoroughly with client voice in case notes and complete routine outcome measures (SRS/ORS) as part of the care model.
• Coordinate and provide wrap-around services through ATSICHS programs, collaborating with other service providers.
• Engage with Child Safety and other stakeholders to develop plans that support family reunification and positive child outcomes.
• Maintain professional, timely, and compliant case management throughout each client interaction.

Education

Bachelor’s degree in Social Work / related field

Certificate IV in a relevant Community Services field

Job description

Job Type: Permanent - Full Time

Location: Logan Central

Job Category: Community Services and Development

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at www.atsichsbrisbane.org.au

Job Description

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

Click here to view position description

The ATSICHS Family Wellbeing Services (FWS) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families experiencing vulnerability. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. At ATSICHS, through holistic case management, and collaboration with multiple service providers, FWS empowers families to navigate challenges, develop essential life skills, and access therapeutic support. The program also engages with families involved in the child protection system, working to address safety concerns, facilitate reunification, and support positive outcomes for children and their families.

Duties

• Build strong relationships with clients through effective micro-counselling techniques (body language, voice tone, active listening) and delivering unconditional positive regard in removing shame or blame perceptions of client beliefs.
• Deliver immediate safety assessment and safety responses, documented and approved by line-Manager, in instances of domestic and family violence, self-harm/mental health, and child abuse.
• Facilitate ATSICHS ‘Narrative Assessment Tools’ completed in full by client ensuring the voices of clients are imbedded in their assessment. Facilitate conversations and introspection on all assessment domains.
• Deliver positive reinforcement and continually highlight client strengths and successes to shift/maintain a positive immediate outlook. Deliver ongoing motivational change interventions, safely challenging client values with current actions.
• Build the parenting capability through in-home parental mentoring, parenting confidence, and attachment knowledge that promote flourishing child rearing.
• Improve parental management of stress and personal wellbeing, including coordinating access to ATSICHS contracted private mental health services.
• Deliver case managed services according to the program model of care, ensuring minimum case load requirements are maintained to ensure equitable access to services for community.
• Maintain accurate and detailed case notes of all client interactions, ensuring case notes are written from the perspective of clients in their voice.
• Complete SRS (client-led brief session rating survey) and ORS (client-led brief wellbeing rating tool) upon each occasion of direct face-to-face support provided to client.
• As per MOBnet Performance module, participate in monthly prescheduled supervision with direct line Manager. Ensure Supervision tasks are the priority in work completion. Ensure all associated monthly supervision tasks in MOBnet are completed (two-way feedback, team culture score, etc).

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

• Starting salary of $96,421 + 12% super.
• Permanent Full-Time role.
• Company provided laptop & mobile phone.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours/9 day fortnight options available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

• Current bachelor's degree in Social Work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention or Criminology with 2 years' relevant experience in social services field.

OR

• Certificate IV in a relevant Community Services field with at least 3 years of case management experience within Family Support, Child Protection, Youth Support, Housing or a related field and a commitment to complete a Diploma (funded by ATSICHS) while working.

AND

• Strong case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Demonstrated ability to understand, apply, and critique social work theoretical frameworks of practice, aligned with ATSICHS values. Ability to deliver real-time adaption of client interventions that build client motivation, insight and acceptance, self-awareness, decision making (agency), and sustainable behaviour change.
• Ability to apply technical knowledge of relevant legislation (child protection/housing/youth justice etc). Ability to critique legislative grey zones, while managing organisational and child/client harm risks.
• Ability to manage interpersonal conflict with families and Chid Safety, while de-escalating heightened interactions towards solutions-oriented plans.
• Ability to proactively engage with/develop strong working relationships with Child Safety and other key stakeholders.
• Ability to identify and refer numerous internal ATSICHS programs and services to activate wrap-around care for clients, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Driver's Licence.
• Evidence of Work Rights.
• Immunisations Category B.
• Travel to work in the community on a regular basis.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.