Manager Performance & Change Governance

National Australia Bank; City of Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

National Australia Bank in Melbourne is seeking a Manager, Performance and Change Governance to lead governance and performance across the Personal Banking Change portfolio and drive executive decision-making. You will develop dashboards, reporting, and insights, lead a high-performing team, and partner with executives to prioritise investments and deliver outcomes.

This role emphasises continuous improvement through automation, data insights, and governance excellence in a customer‑obsessed

Qualifications

• Significant experience in portfolio management, PMO, governance, business management or large-scale transformation environments.
• Strong understanding of enterprise change delivery, governance frameworks and portfolio management disciplines.
• Proven ability to create executive reporting, dashboards and data-driven insights.
• Excellent stakeholder engagement, influencing and risk management capability.
• Demonstrated experience leading teams and delivering operational excellence in complex environments.

Responsibilities

• Managing governance, reporting and performance management across the Personal Banking Change portfolio.
• Leading Executive Change Councils, governance forums and portfolio review processes.
• Developing executive dashboards, scorecards and portfolio insights to support strategic decision-making.
• Driving portfolio prioritisation, planning, sequencing and change pipeline management.
• Lead operational delivery, governance, reporting and implementation of the annual Performance Plan process, ensuring quality execution and alignment with enterprise requirements.
• Leading a high-performing team and continuously improve governance, reporting and portfolio management practices

Skills

portfolio management

PMO

governance frameworks

portfolio management disciplines

executive reporting

data-driven insights

stakeholder engagement

risk management

leading teams

operational excellence

Job description

• Lead governance and performance management for a large and diverse Personal Banking change portfolio, influencing executive decision-making.

• Own portfolio visibility, prioritisation and reporting frameworks that drive strategic investment and delivery outcomes.

• Lead and develop a team while driving continuous improvement through automation, data insights and operational excellence.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer-centric company in Australia and New Zealand.

In the role ofManager, Performance and Change Governance, you will join the PB Change Enablement team, contributing to key business priorities and continuously improving how we serve our customers.

You’llmake an impact each day by:

• Managing governance, reporting and performance management across the Personal Banking Change portfolio.

• Leading Executive Change Councils, governance forums and portfolio review processes.

• Developing executive dashboards, scorecards and portfolio insights to support strategic decision-making.

• Driving portfolio prioritisation, planning, sequencing and change pipeline management.

• Lead operational delivery, governance, reporting and implementation of the annual Performance Plan process, ensuring quality execution and alignment with enterprise requirements.

• Leading a high-performing team and continuously improve governance, reporting and portfolio management practices

You’llbring to this role:

• Significant experience in portfolio management, PMO, governance, business management or large-scale transformation environments.

• Strong understanding of enterprise change delivery, governance frameworks and portfolio management disciplines.

• Proven ability to create executive reporting, dashboards and data-driven insights.

• Excellent stakeholder engagement, influencing and risk management capability.

• Demonstrated experience leading teams and delivering operational excellence in complex environments.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat'sfairer, more accessible, and designed with who they are in mind. That'swhywe've built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.