Portfolio Change Manager

National Australia Bank; City of Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

National Australia Bank seeks a Portfolio Change Manager within Personal Banking Change & Enablement to shape how change is delivered across the organisation. You will oversee change activity across multiple initiatives, ensuring coordination, prioritisation and embedding of change to support customer outcomes and operational stability.

You'll lead change practitioners, partner with senior leaders, and drive adoption through impact assessments, communications, learning and governance.

Qualifications

• 8-12 years' experience in change management, transformation, business execution or program delivery.
• Proven experience leading change across large-scale enterprise initiatives and portfolios.
• Strong enterprise change management capability across strategic, operational, regulatory and technology change programs.
• Experience leading teams of change professionals and building high-performing change practices.
• Strong portfolio planning, prioritisation and delivery management capability.
• Demonstrated experience partnering with senior leaders and influencing complex stakeholder groups.
• Expertise across organisational impact assessment, communications, learning, readiness and adoption strategies.
• Ability to translate business strategy and program outcomes into practical change interventions.
• Strong change risk management, governance and compliance capability.
• Excellent analytical, problem-solving and decision-making skills.
• Strong written communication skills, including executive reporting and presentation development.
• Experience operating in Agile and traditional delivery environments.
• Banking and financial services experience highly regarded.
• Curiosity about technology and how AI can be leveraged to improve change outcomes safely and effectively.
• Change Management certification desirable

Responsibilities

• Develop and oversee portfolio-level change strategies across multiple programs and initiatives.
• Lead change planning, sequencing and prioritisation activities to ensure effective delivery and minimise change saturation.
• Partner with senior stakeholders to shape change approaches and drive leadership accountability for adoption outcomes.
• Coordinate and oversee change activity across multiple concurrent initiatives and business areas.
• Lead teams of change practitioners, providing coaching, guidance, support and quality assurance.
• Oversee organisational impact assessments, stakeholder analysis, communication, learning and adoption strategies.
• Monitor readiness, adoption performance and benefits realisation outcomes across the portfolio.
• Manage portfolio change capacity, practitioner allocation and resource planning activities.
• Provide strategic change advice and recommendations to senior leaders and governance forums.
• Prepare executive reporting, presentations, insights and governance materials.
• Identify, assess and manage change-related risks, dependencies and adoption issues.
• Drive compliance with change governance standards, frameworks and risk requirements.
• Contribute to portfolio planning, prioritisation, governance and continual improvement initiatives.
• Identify opportunities to improve change methodologies, tools and practices across Personal Banking Change & Enablement

Skills

Change management

Portfolio planning

Stakeholder management

Leadership

Agile delivery

Governance

Risk management

Executive reporting

Analytics

Strategic thinking

Education

Tertiary qualification in Business, Human Resources, Communications, Psychology or related discipline

Change Management certification desirable

Job description

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Portfolio Change Manager, you'll join the Personal Banking Change & Enablement team and play a pivotal role in shaping how change is delivered across the organisation. Working closely with business leaders, program teams and delivery stakeholders, you'll oversee change activity across multiple initiatives, ensuring change is coordinated, prioritised and embedded in a way that supports customer outcomes, operational stability and successful adoption.

Each day, you'll go above and beyond to:

• Develop and oversee portfolio-level change strategies across multiple programs and initiatives
• Lead change planning, sequencing and prioritisation activities to ensure effective delivery and minimise change saturation
• Partner with senior stakeholders to shape change approaches and drive leadership accountability for adoption outcomes
• Coordinate and oversee change activity across multiple concurrent initiatives and business areas
• Lead teams of change practitioners, providing coaching, guidance, support and quality assurance
• Oversee organisational impact assessments, stakeholder analysis, communication, learning and adoption strategies
• Monitor readiness, adoption performance and benefits realisation outcomes across the portfolio
• Manage portfolio change capacity, practitioner allocation and resource planning activities
• Provide strategic change advice and recommendations to senior leaders and governance forums
• Prepare executive reporting, presentations, insights and governance materials
• Identify, assess and manage change-related risks, dependencies and adoption issues
• Drive compliance with change governance standards, frameworks and risk requirements
• Contribute to portfolio planning, prioritisation, governance and continual improvement initiatives
• Identify opportunities to improve change methodologies, tools and practices across Personal Banking Change & Enablement

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• 8-12 years' experience in change management, transformation, business execution or program delivery
• Proven experience leading change across large-scale enterprise initiatives and portfolios
• Strong enterprise change management capability across strategic, operational, regulatory and technology change programs
• Experience leading teams of change professionals and building high-performing change practices
• Strong portfolio planning, prioritisation and delivery management capability
• Demonstrated experience partnering with senior leaders and influencing complex stakeholder groups
• Expertise across organisational impact assessment, communications, learning, readiness and adoption strategies
• Ability to translate business strategy and program outcomes into practical change interventions
• Strong change risk management, governance and compliance capability
• Excellent analytical, problem-solving and decision-making skills
• Strong written communication skills, including executive reporting and presentation development
• Experience operating in Agile and traditional delivery environments
• Banking and financial services experience highly regarded
• Curiosity about technology and how AI can be leveraged to improve change outcomes safely and effectively
• Tertiary qualification in Business, Human Resources, Communications, Psychology or a related discipline preferred
• Change Management certification desirable

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.We are committed to providing an environment where you can work your way.