Manager, Operational Platforms & Emergency Tech (Hybrid)

NSW Rural Fire Service; Sydney; Hybrid; AUD 156,000 - 181,000; Full time

Benefits offered by this job

4 weeks annual leave

Member Assistance Program (MAP)

Salary packaging options

Agreed Absence leave day

Ongoing learning and development

Fitness Passport access

Job summary

NSW Rural Fire Service in Sydney seeks a Manager Operational Platforms to lead technology platforms, applications and infrastructure enabling emergency services. You will direct specialist teams to ensure operations systems are available, secure and reliable to support members during daily duties and emergencies.

You will work with ICT leaders, operational teams, other emergency services and providers to deliver integrated technology services and drive improvements for resilience.

Qualifications

• Substantial experience leading specialist ICT teams and delivering critical operational platforms, applications and infrastructure.
• Ability to provide strategic direction while ensuring technology services remain reliable, secure and ready to support emergency operations.
• Experience overseeing technologies that support mission-critical operations and communications centres.
• A strong understanding of hybrid and cloud environments, telecommunications and field technologies.
• Knowledge of ITIL frameworks, service delivery models, data centre operations and disaster recovery planning.
• Experience delivering major technology programs and managing budgets, vendor relationships and contracts.
• Ability to collaborate with senior leaders, emergency service organisations, government agencies and telecommunications providers.
• Commitment to developing people, driving continuous improvement and supporting a safe, inclusive workplace.
• Appreciation of the needs of a volunteer-based emergency service and the communities it serves.
• A degree or graduate certificate in a relevant discipline, or equivalent experience.

Responsibilities

• Lead the delivery, management and continuous improvement of operational platforms, applications and field technologies, including radio, Wi‑Fi, data and voice systems.
• Guide specialist teams responsible for technologies supporting mission-critical emergency operations and communications centres.
• Oversee ICT field support, training and monitoring to deliver reliable and responsive services to members.
• Maintain operational readiness so technology platforms, systems and support processes can effectively support emergency response.
• Set strategic direction for telecommunications, audiovisual and specialist technology solutions, ensuring alignment with enterprise architecture and adopted standards.
• Oversee major technology programs, ensuring effective management of project risks, schedules and budgets.
• Strengthen security frameworks and ensure ICT and operational communications infrastructure meets relevant standards and compliance requirements.
• Manage vendor relationships and contracts to ensure technology services remain fit for purpose and deliver value for money.
• Coordinate with emergency service partners, government authorities and telecommunications carriers to support integrated services and emergency operations.
• Develop team capability, promote collaboration and continuous improvement, and maintain a strong commitment to workplace safety and member wellbeing.

Skills

ICT leadership

Hybrid/cloud environments

ITIL & service delivery

Budget management

Vendor management

Stakeholder collaboration

Emergency services familiarity

Disaster recovery planning

Education

Degree or graduate certificate in a relevant discipline

Job description

NSW Rural Fire Service in Sydney seeks a Manager Operational Platforms to lead technology platforms, applications and infrastructure enabling emergency services. You will direct specialist teams to ensure operations systems are available, secure and reliable to support members during daily duties and emergencies.

You will work with ICT leaders, operational teams, other emergency services and providers to deliver integrated technology services and drive improvements for resilience.