Manager Investigations - Building Commission NSW

NSW Department of Customer Service; Parramatta; Ibrido; AUD 139.000 - 170.000; Tempo pieno

Descrizione del lavoro

NSW Department of Customer Service – Parramatta NSW is seeking an experienced Manager Investigations, Building Commission NSW. You will head the Residential Builder Investigation Unit, lead complex investigations, and guide investigations into breaches of building and consumer protection laws under Home Building Act 1989 and Australian Consumer Law.

You will provide strategic direction, oversee day-to-day delivery, and oversee investigations from intake to briefs for prosecution, while fostering

Competenze

• Appropriate qualifications and/or significant industry experience.

Mansioni

• Provide clear strategic and operational direction and inspiring leadership to foster a culture of teamwork, professionalism, achievement and accountability.
• Develop and empower our team of talented investigators, ensuring they’re ready to take on new challenges and responsibilities.
• Mentor and support our Investigators to excel in their roles in an environment of continuous improvement.
• Collaborate effectively with internal stakeholders, other assessment and investigative teams, inspectors, lawyers, management and the executive team.

Descrizione del lavoro

Manager Investigations - Building Commission NSW

NSW Department of Customer Service – Parramatta NSW

Manager Investigations, Building Commission NSW

Grade: Clerk Grade 11/12

Duration: full-time, ongoing

Location: Parramatta, flexible with in-office attendance required

Building Commission NSW is seeking an experienced investigations leader to head its Residential Builder Investigation Unit.

You’ll lead investigations and targeted operations into breaches of building and consumer protection laws, bringing professionalism, sound judgement, investigative rigour and clear direction to matters that affect homeowners and confidence in the NSW building and construction industry.

About the role As Manager Investigations within the Investigations and Enforcement directorate, you will lead a large team delivering major, complex and routine investigations and targeted operations to strengthen compliance with building and consumer protection laws.

You will provide clear operational direction, oversee day-to-day delivery and guide investigators through end-to-end investigations into alleged breaches and offences, principally under the Home Building Act 1989, Australian Consumer Law and Crimes Act 1900, as well as other relevant legislation.

In this role, you will:

• Provide clear strategic and operational direction and inspiring leadership to foster a culture of teamwork, professionalism, achievement and accountability.
• Develop and empower our team of talented investigators, ensuring they’re ready to take on new challenges and responsibilities.
• Mentor and support our Investigators to excel in their roles in an environment of continuous improvement.
• Collaborate effectively with internal stakeholders, other assessment and investigative teams, inspectors, lawyers, management and the executive team.

To be successful in this role, you will demonstrate:

• Appropriate qualifications and/or significant industry experience.
• Proven expertise in effectively leading operational staff, providing quality support and mentorship in high-volume, high-pressure environments.
• A track record of skilfully conducting and managing investigations, proficiently gathering evidence, and preparing briefs for prosecution.
• Advanced knowledge of criminal law, rules of evidence, criminal procedures and administrative law.
• Exceptional communication skills, including the ability to produce timely, well-crafted reports and effortlessly engage with stakeholders both inside and outside the organisation to achieve results.
• Demonstrated experience in leading the development and execution of successful compliance programs.

Useful links

BCNSW website

BCNSW Compliance and enforcement policy

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Closing Date: Sunday, 15th November 2026 (11:59pm)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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