Fare Compliance & Revenue Protection Manager

Sydney Trains; Sydney; On-site; AUD 170,000 - 187,000; Full time

Job summary

Sydney Trains is seeking a Permanent Full-Time Operations Manager to lead the Fare Compliance Unit from Redfern, NSW. You will drive deployment strategies, performance management and workforce capability, ensuring revenue protection and strategic alignment across the Transport Cluster.

This on-site role requires relevant qualifications and experience in a complex operational environment, with a focus on turning insights into practical actions and continuous improvement.

Qualifications

• You bring relevant tertiary qualifications and/or demonstrated experience in a similar role within a complex operational environment.
• You have demonstrated experience leading operational planning, deployment strategies, performance or support functions.
• Your ability to analyse information from multiple sources and translate insights into practical actions will see you excel in informing operational decision-making, workforce capability initiatives and performance outcomes.

Responsibilities

• Lead the operational effectiveness of the Fare Compliance Unit through the development and execution of deployment strategies, operational performance management and reporting, and workforce capability and training initiatives.
• Develop and implement revenue protection, business improvement and business support initiatives that maximise compliance outcomes, protect revenue and support strategic and operational objectives.
• Build collaborative relationships across the Transport Cluster to strengthen information sharing, maximise compliance outcomes and support revenue protection objectives.

Job description

Sydney Trains is seeking a Permanent Full-Time Operations Manager to lead the Fare Compliance Unit from Redfern, NSW. You will drive deployment strategies, performance management and workforce capability, ensuring revenue protection and strategic alignment across the Transport Cluster.

This on-site role requires relevant qualifications and experience in a complex operational environment, with a focus on turning insights into practical actions and continuous improvement.