Manager - Community Services

Gateways Support Services Inc.; Geelong; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work options to support work‑

Salary packaging up to $15,900 peryear

Convenient onsite parking

Employee Assistance Program

Free flu vaccinations

Career development and progression in

Staff discounts across health, fitness

Job summary

Gateways in Geelong is seeking a focused Manager - Community Services to lead the Social Connect, Recreation and Individual Supports programs. You will report to the Chief Operating Officer and guide senior leaders, ensuring high-quality, person-centred services and strong outcomes for participants and staff.

You will shape service strategy, drive growth, manage budgets and risk, and collaborate with families, community groups and government bodies to sustain performance and continuous

Qualifications

• Significant senior leadership or management experience in disability or related human services.
• Ability to lead leaders, set expectations and drive accountability across multiple services.
• Strong commercial acumen with budgets and workforce/resource management experience.
• Proven strategic planning, service development and growth track record.
• Excellent stakeholder engagement and written/verbal communication skills.
• Knowledge of disability legislation, regulatory requirements and governance.

Responsibilities

• Lead strategic direction, performance and sustainable growth of Social Connect, Recreation and Individual Supports programs.
• Report to the COO and participate in the senior leadership team to deliver outcomes.
• Shape service strategy, improve operational performance, and identify opportunities for innovation.
• Manage budgets, workforce planning, governance and risk across services.
• Build productive partnerships with participants, families, community organisations and funding bodies.

Skills

Senior leadership

People management

Budget management

Stakeholder engagement

Strategic planning

Change leadership

Disability sector knowledge

Communication

Governance & risk

Education

Diploma or higher in Community Services or related field

Job description

About Gateways:

At Gateways, we all have one thing in common: a passion for supporting people with a disability and making every day better.

Our vision - An inclusive society full of possibilities - drives everything we do. We provide dedicated support to people with disabilities and additional needs and their families, helping them maximise their quality of life and achieve their goals.

The role:

As the Manager - Community Services, you will lead the strategic direction, performance and sustainable growth of Gateways' Social Connect, Recreation and Individual Supports programs. Reporting to the Chief Operating Officer and contributing as a member of the senior leadership team, you will work closely with leaders and other department members to deliver high-quality, person-centred services and strong participant, workforce and financial outcomes.

This is a broad and influential leadership role with accountability for service performance, quality, workforce planning, budgets, governance and risk. You will shape service strategy, strengthen operational performance and identify opportunities for innovation, improvement and growth, while building productive partnerships with participants, families, community organisations, government and funding bodies.

The successful candidate will demonstrate:

• Significant senior leadership or management experience within disability, community services or a related human services environment
• Proven ability to lead and develop leaders, establish clear expectations and drive accountability across a complex, multi-service portfolio
• Strong commercial acumen, including experience managing budgets, workforce resources and operational performance to achieve sustainable outcomes
• Demonstrated success in strategic planning, service development, change leadership, continuous improvement and business growth
• Highly developed communication and stakeholder engagement skills, with the ability to build trusted relationships internally and externally
• Sound knowledge of disability-sector legislation, regulatory requirements, governance, risk and compliance frameworks, including the NDIS Practice Standards
• Confidence using financial, workforce and service data to monitor performance, identify risks and opportunities, and inform decisions
• A Diploma or higher qualification in Community Services, Human Services, Social Work, Management or a related discipline

Why Gateways?

At Gateways you will find more than a job - you will find purpose. Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families. You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.

We also offer:

• Flexible work options to support work-life balance
• Salary packaging up to $15,900 per year
• Convenient onsite parking
• Employee Assistance Program
• Free flu vaccinations
• Career development and progression opportunities in a growing organisation
• Access to staff discounts across health, fitness, and lifestyle services

If successful in this role, you will need to obtain the following compliance documents:

• NDIS Workers Screening Check Clearance
• NDIS Workers Orientation Module (certificate of completion)
• Working with Children Check (Victorian, Employee)
• Victorian Driver's License

Applications for this role closes Friday 30th October.

At Gateways, we know that diversity makes us stronger and belonging makes us better. We want every team member to feel safe, respected and valued for who they are.

We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with disability.

If you need any adjustments to the recruitment process so you can show us your best self, please let us know. We want this experience to be fair, inclusive and accessible for everyone.

Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse.

By applying for this role, you acknowledge that Gateways will collect and handle your personal information for recruitment and employment-related purposes. Please read our Recruitment Collection Notice and Privacy Policy before submitting your application here: https://www.gateways.com.au/compliance/privacy-policy