Manager, Collection Services — Access & Innovation

Macquarie University; Sydney; On-site; AUD 126,000 - 141,000; Full time

Benefits offered by this job

17% Superannuation

Flexible hybrid work

Onsite parking

Training & development

Onsite childcare

Discounted health insurance

Employee assistance program

Job summary

Macquarie University invites applications for the role of Manager, Collection Services at Waranara Library, North Ryde. Lead the Collections Services team to deliver equitable, timely access to prescribed and other learning resources in support of student success.

You will oversee procurement, interlibrary loans, resource sharing, accessibility services and open educational resources, while developing standards and procedures and partnering with academic and professional staff to improve the

Qualifications

• Degree in an information management related discipline with extensive management experience.
• Significant leadership experience leading innovative, high-performing teams.
• Extensive experience designing workflows, procedures and implementing continuous improvement in interlibrary loans, procurement, accessibility services, open educational resources, and unit readings management.
• Extensive experience in integrated library management systems and specialist technologies supporting interlibrary loans and unit readings such as Alma, Leganto, Rapido, RapidILL.
• Demonstrated experience developing and managing stakeholder and partner relationships.
• High-level knowledge of copyright, licensing and intellectual property requirements relevant to resource acquisitions, interlibrary loans, accessibility services, open educational resources, and unit readings management, and demonstrated ability to apply this in practice.
• Experience developing and implementing service delivery plans, programs and initiatives and proven ability to analyse and interpret highly complex information from numerous sources.

Responsibilities

• Lead the Collections Services team to deliver equitable, timely access to prescribed and other learning resources.
• Provide strong people leadership through clear expectations, coaching, performance development, and workforce planning to build a high-performing team.
• Ensure excellent end-to-end delivery of interlibrary loans and resource sharing, unit readings, accessibility services, open educational resources, and procurement.
• Partner with academic and professional stakeholders to understand needs, manage expectations, and improve staff and student experience.
• Drive continuous improvement using data and feedback (including service standards, KPIs, and turnaround times), and report recommendations and risks to library management.
• Maintain fit-for-purpose procedures, process controls, and documentation to support consistent service delivery.
• Ensure compliance and risk management across the portfolio (including copyright and licensing, privacy/confidentiality, WHS and EEO).
• Manage vendor and licence relationships to ensure value, quality, and continuity of service.

Skills

Leadership experience

Stakeholder management

Analytical skills

Education

Degree in information management

Tools

Alma

Leganto

Rapido

RapidILL

Job description

Macquarie University invites applications for the role of Manager, Collection Services at Waranara Library, North Ryde. Lead the Collections Services team to deliver equitable, timely access to prescribed and other learning resources in support of student success.

You will oversee procurement, interlibrary loans, resource sharing, accessibility services and open educational resources, while developing standards and procedures and partnering with academic and professional staff to improve the